Oracle Field Service Adapter Capabilities

Use the Oracle Field Service Adapter to create a Field Service application integration.

The Oracle Field Service Adapter provides service agents with access to the information they need to be successful in the field, connects field agents with on premise teams, and reduces the time to correct issues by getting the right person to the right place at the right time. The Oracle Field Service Adapter supports bidirectional data transfers; field service orders (outbound) are sent and progress updates (inbound) are received.

The Oracle Field Service Adapter provides these benefits:
  • Acts as a single management interface for Oracle Field Service.

  • Integrates Oracle Field Service with other cloud applications.

  • Allows customized operations to meet the unique requirements of your organization.

  • Provides tools for error reporting and review.

  • Provides a standard adapter life cycle, controlled runtime environment, and monitoring capabilities.

  • Supports artifact regeneration. When a new custom property is added in Oracle Field Service, you can view it in the mapper for an existing integration by clicking the Oracle Field Service Adapter and selecting Regenerate Artifact.
    Description of field_service_regen.png follows
    Description of the illustration field_service_regen.png

    See Regenerating a WSDL File for Integrations in Using Integrations in Oracle Integration.

The Oracle Field Service Adapter is one of many predefined adapters included with Oracle Integration. You can configure the Oracle Field Service Adapter as a connection in an integration in Oracle Integration.