Create and Retrieve Organization Details from Oracle Service Cloud (RightNow)

Use this recipe to retrieve an organization from Oracle Service Cloud (RightNow) using the SOAP adapter.

Note:

This recipe is available as Create and Retrieve Org Details from Oracle Service Cloud (RightNow) in the Integration Store. Oracle provides this recipe as a sample only. The recipe is meant only for guidance, and is not warranted to be error-free. No support is provided for this recipe.

Overview

The integration in this recipe uses the SOAP adapter to retrieve an organization from Oracle Service Cloud (RightNow) based on its ID.

The SOAP adapter request contains the ID of the organization to retrieve.

The response contains the ID and the address of the organization. The address includes the street, city, postal code, and country.

The integration that results from installing this recipe is named: Oracle SOAP ServiceCloud Get Organization.

System and Access Requirements

Oracle Integration
Oracle Service Cloud (RightNow)

Install, Configure, and Run the Recipe

For more information and steps to install, configure, and run recipes, see Get Started with Integration Accelerators and Recipes.

Before you run the integration created with this recipe, you must configure the connections to the SOAP service and Oracle Service Cloud (RightNow):

To create a connection to the SOAP service, follow the steps described in Create a SOAP Adapter Connection in Using the SOAP Adapter with Oracle Integration.
To create a connection to Oracle Service Cloud (RightNow), follow the steps described in Create an Oracle Service Cloud (RightNow) Adapter Connection in Using the Oracle Service Cloud (RightNow) Adapter with Oracle Integration.