Get Incident Details

Use this recipe to get incident details from Oracle B2C Service for an incident ID and send the incident details to the caller as a response.

Note:

This recipe is available as Oracle Service Cloud — REST | Get Incident Details in the Integration Store. Oracle provides this recipe as a sample only. The recipe is meant only for guidance, and is not warranted to be error-free. No support is provided for this recipe.

Description

This recipe demonstrates how to get incident details from Oracle B2C Service for an incident ID and send the incident details to the caller as a response.

The REST Adapter is triggered when you specify a URL. The Oracle Service Cloud (RightNow) Adapter is invoked in the integration, and is configured to get incident details from Oracle B2C Service. The incident response is returned to you.

A logging message is created and logged to the activity stream for viewing.

You can also track the integration and monitor message status.

System Requirements

Oracle B2C Service
Oracle Integration