Synchronize ServiceNow Incidents With Jira Issues

You can synchronize ServiceNow incidents with Jira issues. The integration is invoked when the incident is created in ServiceNow and the details of the incident are added as an issue in Jira. This implementation pattern provides an overview of the steps.

1. Create an app-driven orchestrated integration.
2. Drag a ServiceNow Adapter into the integration as a trigger connection.
3. Configure the ServiceNow endpoint:
   1. On the Basic info page, provide an endpoint name, and click Next.
   2. On the Applications page, select the Incident module, and click Next.
   3. On the Fields page, select the required fields from Available Fields, and click Next.
   4. On the Conditions page, select Created, and click Next.
   5. On the Summary page, review your selections, and click Done.
4. Drag a Jira Adapter into the integration canvas.
5. Configure the Jira endpoint:
   1. On the Basic Info page, provide an endpoint name, and click Next.
   2. On the Action page, select Create or update, and click Next.
   3. On the Operations page, select the Issues object, project, issue type, and then select the Create Issue operation. Click Next.
   4. Review your selections on the Summary page, and click Done.
6. In the mapper, perform the required mappings to create an issue in Jira.
7. Drag a switch action and specify the condition if the issue is created in Jira.

   If id != ""

8. Drag a second ServiceNow Adapter into the integration canvas and configure it with the Create, Update Or Delete Information action.
   1. On the Basic info page, provide an endpoint name, and click Next.
   2. On the Action page, select Create, Update or Delete Information, and click Next.
   3. On the Operations page, select the Update an existing record in the selected Module or Table, identified by the mandatory sys_id field operation and select the Incident module. Click Next.
   4. On the Summary page, review your selections, and click Done.
9. Update the Additional comments field as a response in ServiceNow (that is, Successful when the issue gets created in Jira). The completed integration looks as follows.
   
   
   
   
10. Activate the integration.
    1. At the end of the row for the integration, click the Switch to Activate icon.
    2. If needed, check the Enable Tracing check box. The Include Payload check box is displayed.
    3. If needed, check the Include Payload check box.
    4. Click Submit Now. The integration is deployed.