About Oracle Responsys Adapter Use Cases
This use case describes how the Oracle Responsys Adapter is used to synchronize customer data between Oracle Responsys and Oracle Commerce Cloud in real-time.
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A new customer registers on the Oracle Commerce Cloud and provides their contact information including their email address, home address, and telephone number.
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A customer record is created in Oracle Commerce Cloud.
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The customer data is sent from Oracle Commerce Cloud and the Oracle Responsys Adapter in real-time.
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The Oracle Responsys Adapter sends the customer data to Oracle Responsys.
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A new customer record is created in the Oracle Responsys profile extension table.
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The customer identifies and corrects an error in their contact information in Oracle Commerce Cloud.
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The updated customer data is updated in the corresponding Oracle Responsys profile extension table.
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The Oracle Responsys Adapter sends the updated customer data to Oracle Responsys.
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The updated customer data is added to the Oracle Responsys master profile extension table.