Trigger Request Page
Enter the Oracle Service Cloud (RightNow) Adapter trigger request values for your integration. The values you specify start the integration.
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Select to receive a business object as a request from the Oracle Service Cloud (RightNow) application. This selection invokes the integration.
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Select to receive an event subscription as a request from the Oracle Service Cloud (RightNow) application. This selection invokes the integration. Event subscriptions are supported only if the Oracle Service Cloud (RightNow) application version is equal to or greater than release 15.5 (May 2015). Otherwise, only business objects are supported.
Note:
The Oracle Service Cloud (RightNow) application has a limit of 20 subscriptions for every available event subscription. For example, you can build a maximum of 20 integrations, with all subscribing to the Customer Created Event integration and 20 integrations subscribing to the Contact Destroy Event integration. If you create a 21st integration for the same event subscription, this may lead to errors during integration activation.Element | Description |
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Configure a Request |
Select the endpoint configuration option by choosing a business object or event subscription.
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Select a Business Object (is displayed if With Business Objects is selected) |
Select the business object from the Oracle Service Cloud (RightNow) application to receive as a request that starts the integration. |
Filter by object name (is displayed if With Business Objects is selected) |
Enter the initial letters to filter the display of business objects. You can also select a filter type:
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Select Event (is displayed if Event Subscription is selected) |
Select the event subscription from the Oracle Service Cloud (RightNow) application. This event is received as a request that starts the integration. Note: Only the Organization, Contact, and Incident business objects are supported for event subscriptions in this release. |
Event Name Filter (is displayed if Event Subscription is selected) |
Enter the initial letters to filter the display of business events. |