Upload File Attachments to Oracle Service Cloud (RightNow)

You can upload file attachments to Oracle Service Cloud (RightNow) with the Oracle Service Cloud (RightNow) Adapter.

This section provides a high-level overview of how to upload a file attachment. Note the following restrictions:

• You cannot send the same file to multiple objects in the same invoke connection. Instead, use multiple invoke connections in the orchestrated integration.

• You cannot send the same file in multiple operations in the same invoke connection. Instead, use multiple invoke connections in the orchestrated integration.

• Oracle Service Cloud (RightNow) has a known issue with uploading file attachments in custom business objects. This issue also impacts the ability of the Oracle Service Cloud (RightNow) Adapter to upload file attachments in a custom object.

1. Create and design an integration.
2. Add an Oracle Service Cloud (RightNow) Adapter as an invoke connection in the integration.
   This invokes the Adapter Endpoint Configuration Wizard.
3. On the Operations page, select the CRUD operation type.
4. Select Create or Update.
5. Select a business object that supports file attachments.
6. Complete the Adapter Endpoint Configuration Wizard.
7. In the mapper, configure source to target element mapping to upload the file to Oracle Service Cloud (RightNow). For this example:
   • The attachmentReference source element is mapped to the FileAttachmentList > Data target element
   • The attachmentProperties > partName source element is mapped to the FileAttachmentList > FileName target element.
   • The attachmentProperties > partName source element is mapped to the FileAttachmentList > FileName target element.
8. Complete integration design.
9. Activate and invoke the integration. The file attachment is sent to Oracle Service Cloud (RightNow).