1. Using the ServiceNow Adapter with Oracle Integration Generation 2
  2. Understand the ServiceNow Adapter
  3. About ServiceNow Adapter Use Cases

About ServiceNow Adapter Use Cases

The ServiceNow Adapter can be used in a variety of scenarios.

  • A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.
  • Dynamic event handling to synchronize with a customer CRM/ERP system.
  • Service management data synchronization in real time with CRM systems.
  • Incident creation and workflow approval process management.
  • Employee synchronization from customer ERP/HCM systems with users.