About ServiceNow Adapter Use Cases
The ServiceNow Adapter can be used in a variety of scenarios.
- A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.
- Dynamic event handling to synchronize with a customer CRM/ERP system.
- Service management data synchronization in real time with CRM systems.
- Incident creation and workflow approval process management.
- Employee synchronization from customer ERP/HCM systems with users.