ServiceNow Adapter Capabilities

The ServiceNow Adapter enables you to create an integration in Oracle Integration.

ServiceNow provides platform-as-a-service (PaaS) enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations. ServiceNow specializes in IT service management (ITSM) applications and automates common business processes. ServiceNow contains a number of modular applications that can vary by instance and user.

The ServiceNow Adapter is one of many predefined adapters included with Oracle Integration. You can configure the ServiceNow Adapter as an invoke connection in an integration in Oracle Integration.

Supported ServiceNow Plugins

Plugins are software components that provide specific features within a ServiceNow instance. The ServiceNow Adapter supports the following plugins.

Plugin	Description
com.snc.asset_management	Enables you to manage all your assets, consumables, and software licenses.
com.snc.change_request	Helps companies perceive and work to reduce risks of changes to the IT environment.
com.snc.cmdb	Provides core functionality for the configuration management database, inclusive of enterprise hardware and configuration item relationships.
com.snc.incident	Restores normal service operations as quickly as possible following an incident, while minimizing the impact to business operations and ensuring that quality is maintained.
com.snc.service	Provides Information Technology Infrastructure Library (ITIL) services.
com.snc.model	Enables you to manage and maintain model categories, models, suites, and bundled models.
com.snc.problem	Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents.
com.snc.product_catalog	Provides information about individual models. Models are specific versions or various configurations of an asset. Models published to the product catalog are automatically published to the service catalog.
com.snc.sla	Provides a greatly enhanced version of the default service level agreement (SLA) engine.
com.snc.expense_line	Enables cost tracking. This plugin is integrated with asset management, configuration management database (CMDB), cost management, and contract management.
com.snc.contract_management	Provides the ability to manage all types of contracts.
com.snc.release_management	Encompasses the planning, designing, building, configuring, and testing of hardware and software releases to create a defined set of release components.
com.glideapp.knowledge	Enables you to gather, store, and share knowledge within your enterprise.
com.snc.cs_base	Enables you to route cases to available customer service agents with the necessary skill sets.
com.sn_shn	Activates the special handling notes application, which enables you to quickly view brief messages about records.
com.glideapp.servicecatalog	Allows you to order predefined and bundled goods and services from your IT organization or other departments.
com.snc.service_desk_call	Part of the service desk application that enables service desk staff to collect information in a call that does not relate to a specific process. The call is transferred to an incident, problem, change request, or service catalog request. Replaces the best practices: the new ticket module and the New Call Wizard plugin.
com.snc.sla	Provides the core SLA functionality. SLA definitions provide conditions to start, pause, stop, cancel, and reset task SLAs against any task type. In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each task SLA that is typically used to generate notifications.
com.snc.iam	Allows crisis managers to manage communications for major issues, bringing together all involved users to help resolve these issues quickly.
com.snc.procurement	Allows you to create purchase orders and obtain items for fulfilling service catalog requests.
com.snc.on_call_rotation	Provides the ability to create on-call schedules and escalation trees. When an incident is created, the escalation is dynamically routed to an on-call resource. On-call enables you to configure and build different on-call schedules per process and assignment group. When utilizing the notify plugin, resources can use short messaging service (SMS) and voice escalations to interact with the escalation to acknowledge incidents, and so on.
com.snc.service_portfolio	Enables an organization to document the business services it provides using a standardized, structured format. Performance against availability commitments is calculated and can be displayed in a home page.
com.snc.vendor_performance	Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views.
apps/system_user	Enables you to register a new user/roles/group/department/ company.