Troubleshoot the Platform Event Service in the Salesforce Adapter

The following issues can occur when you configure the Salesforce Adapter endpoint with the Platform Event service. Review the following table to identify solutions for these issues.

Issue Solution

Why am I unable to see the notifications from the Salesforce application on the Tracking page after changing the platform event channel name? An integration is bound to a specific channel. If you change/delete a platform event channel, all the activations/subscriptions become null-and-void and new events are not received and processed. In this case, you must set up the integration with the changed/new channel name.

Why am I unable to see the event notifications from the Salesforce application on the Tracking page?

Issue	Solution
Why am I unable to see the notifications from the Salesforce application on the Tracking page after changing the platform event channel name?	An integration is bound to a specific channel. If you change/delete a platform event channel, all the activations/subscriptions become null-and-void and new events are not received and processed. In this case, you must set up the integration with the changed/new channel name.
Why am I unable to see the event notifications from the Salesforce application on the Tracking page?	It may be possible that the maximum number of delivered event notifications within a 24-hour period exceeded the allocation limit for your Salesforce edition. See Salesforce Adapter Restrictions. You can make an API call to check the limit usage values of the delivered event notifications within a 24-hour period using the URL in the following format: `https://ap6.salesforce.com/services/data/api_version/limits` If the above API call confirms that the maximum number of delivered event notifications exceeded the allocation limit, no new event notification is received until the limits are restored. As soon as the limits are restored, the event notifications are received without any intervention. This information related to limit exceeding is logged in the diagnostic logs.

It may be possible that the maximum number of delivered event notifications within a 24-hour period exceeded the allocation limit for your Salesforce edition. See Salesforce Adapter Restrictions.

You can make an API call to check the limit usage values of the delivered event notifications within a 24-hour period using the URL in the following format:

https://ap6.salesforce.com/services/data/api_version/limits

If the above API call confirms that the maximum number of delivered event notifications exceeded the allocation limit, no new event notification is received until the limits are restored. As soon as the limits are restored, the event notifications are received without any intervention. This information related to limit exceeding is logged in the diagnostic logs.