Locate Diagnostic Information for Oracle Support
To resolve support issues quickly, send the Oracle support team the diagnostic information listed in the table.
To locate and view diagnostic information, see Find Diagnostic Information to Help with Troubleshooting.
Diagnostic Information | Description | Example |
---|---|---|
Server Version Number |
Record the version number of the Oracle Cloud instance. |
17.1.5.0 |
Client Platform Version |
Record the client platform version. |
Client library information for each platform. |
Java or Android Compiler Version |
Record the version number of the device Java or Android compiler. |
Android 7.0 |
Error Message |
Record the error message or attach a screen image. |
|
Oracle Internet of Things Cloud Service URL |
Record the URL of the Oracle Internet of Things Cloud Service instance. |
https:/targetcloudinstance.com |
Error Message Time Stamp |
Record the time and date the error occurred. |
Tue, Feb 7, 2017 1:07:42 PM |
Log File |
Provide a log file that documents the issue. |
log.txt |
Screen Images |
Attach relevant screen images of the error message or the page where the error occurred. |
Include a screen image with annotations. |
Navigation Path |
Provide the navigation path to the page where the error occurred. |
Device Model > Device Model Details |