Locate Diagnostic Information for Oracle Support

To resolve support issues quickly, send the Oracle support team the diagnostic information listed in the table.

To locate and view diagnostic information, see Find Diagnostic Information to Help with Troubleshooting.

Diagnostic Information	Description	Example
Server Version Number	Record the version number of the Oracle Cloud instance.	17.1.5.0
Client Platform Version	Record the client platform version.	Client library information for each platform.
Java or Android Compiler Version	Record the version number of the device Java or Android compiler.	Android 7.0
Error Message	Record the error message or attach a screen image.	Operation failed. Cause: {"type":"https://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html","title":"Project was not found: ProjectId{iotAppId='0-AD', serviceId='0-AD'}","status":"404"}
Oracle Internet of Things Cloud Service URL	Record the URL of the Oracle Internet of Things Cloud Service instance.	https:/targetcloudinstance.com
Error Message Time Stamp	Record the time and date the error occurred.	Tue, Feb 7, 2017 1:07:42 PM
Log File	Provide a log file that documents the issue.	log.txt
Screen Images	Attach relevant screen images of the error message or the page where the error occurred.	Include a screen image with annotations.
Navigation Path	Provide the navigation path to the page where the error occurred.	Device Model > Device Model Details