This illustration shows the process to integrate Oracle IoT Cloud Service with Oracle Service Cloud by using the service's application integration feature. 
The sequence of flow is depicted as follows:
1. The message flows from a device to Oracle IoT Cloud Service.
2. Oracle IoT Cloud Service uses its application integration feature to connect with Oracle Integration Cloud Service, and sends the messages that fulfill the Exploration filter (temperature > 55).
3. Oracle Integration Cloud Service verifies  if a message for a device in Oracle IoT Cloud Service was already created as an incident in Oracle Service Cloud, then it sends the incident to Oracle Service Cloud.
4. Oracle Service Cloud creates an incident for the device.

In the image, the Oracle Integration Cloud Service application is selected.