Set Up Alert Rules for Agents

You can monitor the availability status of your agents by setting up alert rules that send email notifications when an agent is down. You can also set up alert rules for agents using the IM alert rules.

If Oracle Management Cloud does not receive data for the agent for at least 30 minutes, then the agent is considered as unavailable. The status of the agent and the host is set to Not Heard From and an alert is automatically generated.

An alert is triggered for any of the following conditions:

• The cloud agent, gateway, or data collector is down.

• The cloud agent was installed with a gateway. If the gateway is down, an alert is generated for both the cloud agent and the gateway.

• The data collector was installed with a gateway. If the gateway is down, an alert is generated for both the data collector and the gateway.

You can define alert rules to specify email notifications for agent availability.

To define an alert rule, follow these steps:

1. Click Alerts in the common navigation menu. You will see a list of alerts that have been triggered for the various entities.

2. Click the link in the Message column to view the alert details.

3. Click the Alert Rules icon on the top right corner.

4. On the Alert Rules page, select Agent from the Service drop-down list, then click Create Alert Rule.

   Note:

   If you don’t select Agent, then Create Alert Rules will remain disabled.

5. On the Create Alert Rule dialog box, enter the following details:

   • Name and description for the alert rule.

   • Select the entity type for the which the rule is applicable. You can select either of the following:

     • Entity types: Select the agent type from the drop down menu. You can select Gateways, Cloud Agents, Data Collectors, or all agent types. The rule that you define is applicable to all agents that are selected here.

     • Individual entities: You can select one or more agents from the list and click Select. The rule you define will be applicable only to the agents that are selected here.

   • Click Add Condition to add the Availability condition.

   • Specify one or more email addresses separated by commas. Alert notifications will be sent to the email addresses specified here.

6. Click Save to save the alert rule. When an agent specified in this rule is down, an email alert is triggered.

   You can disable notifications using the Disable Notifications link on the Alert Rules page. Alerts will continue to be generated but all notifications for all alerts will be disabled.

Note:

When an agent that is associated with an alert rule becomes operational, the alerts triggered for that agent are cleared.