Description of the illustration funnel_props.png

The Create Funnel window allows you to create a new funnel. It allows you to select the funnel events in order, then narrow them down by specific attributes or properties. You then select the date range for the funnel, either by selecting a standard date range, for example, 1 day (1D), or by entering the dates. MCS displays the conversion rates for each funnel step that you add. The sample report in this figure shows three filter steps that occurred over one week from September 21, 2015, to September 28, 2015: Work Order Dispatched, Work Order Accepted, and Work Order Resolved. The total number of users who entered the funnel are 616, while only 35% completed the Work Ordered Received step.