Description of the illustration right_now_message_details.png

The Message Details page for the RightNow connector’s POST operation (which has returned an HTTP 500 status code) includes sections the following sections: Request (which names, among other things, the FiF_Customer mobile backend, the POST operation, and the URI), Message (the log level, which is SEVERE and the related error message MOB-38592 that indicates that the API invocation has ended), Performance (notes request- and response-related data) and Context. This section includes function that enable you to correlate this request by user name or request correlation ID. The page also includes a section called Message Text, which prompts users to check the SOAP connector configuration. It also notes the port number for the RightNow connector (7002, indicated by a call-out in this illustration).