Configure Action Rules

Process designers can control the system actions that assignees can perform on a task. Use this functionality when you want to control end-user behavior to prevent confusions or deviations from an intended business flow. For example, you can prevent an assignee from reassigning the task.

By default, all the predefined system actions are enabled. Users with Manage permissions can always access all the predefined system actions. You can't restrict any system action to a user with Manage permissions.

To configure an action rule in a structured or dynamic process:

1. Select the human task activity in the structured process, and open its Properties pane.
2. In the Properties pane, scroll to the Actions section.
3. In the System actions field, by default the following actions are selected:
   • Escalate
   • Reassign
   • Release
   • Withdraw
   • Request Info

   You can retain the required system actions and remove the unwanted actions.