Analyzing Changes

This section describes how to use the change widgets on the Pulse Dashboard to analyze Requests for Change (RFCs), as explained in the following sections:

Upcoming Changes Widget

The Upcoming Changes widget displays all change requests associated with production environments that have been scheduled between the current day and the next 30 days and all change requests requiring customer intervention:

Scheduled - The number of change requests associated with production environments which will be applied in the next 30 days.
Sev 1 Awaiting Customer - The number of Severity 1 change requests associated with production environments, which have the Awaiting Customer, Awaiting Customer Approval, Awaiting Customer UAT or Customer Working substatus.

Clicking the Scheduled or the Sev 1 Awaiting Customer widgets opens the Scheduled Changes and, respectively, the Sev1 Awaiting Customer Changes tables only if there is at least one scheduled change request or one Severity 1 change request with the substatuses above:

RFC ID: Specifies the RFC identifier from My Oracle Support.
Environment: Indicates the environment the change request is associated with.
Subject: Provides a short description of the change request, as entered in My Oracle Support.
Type: Specifies the type the change request is associated with in My Oracle Support.
Planned Start Date (UTC): Indicates the date when the change request is scheduled to begin.
Planned End Date (UTC): Indicates the date when the change request is scheduled to complete.
Severity: Specifies the impact that the change request has on your organization's services.

Use the Scheduled Changes or Sev1 Awaiting Customer Changes tables to:

open the View RFC page on the My Oracle Support portal. To do this, click any row in the table.
sort records, as explained in the Sorting Records section in Working with Oracle Pulse.
export data, as explained in the Exporting Data section in Working with Oracle Pulse.

If there are no scheduled or Severity 1 change requests, clicking any of these widgets opens the Changes menu at Customer Level. For more information about the Changes menu at Customer Level, see Using the Change Management Reports.

Last 30 Days (Minutes) Widget

The Planned Maintenance section of the Last 30 Days (Minutes) widget displays the total duration of planned production maintenance periods for the last 30 days, in minutes. Since the outage occurs at an agreed date and time due to regular maintenance or a customer request for change (RFC), planned maintenance outages are not taken into account when calculating availability. To understand more about how availability is calculated, see the Availability Metrics section in Key Concepts. Click this widget to open the Last 30 Days Planned Maintenance table:

MOS Ref#: Specifies the RFC identifier from My Oracle Support.
Environment: Indicates the environment affected by the planned maintenance outage.
Subject: Provides a short description of the situation requiring the planned maintenance outage.
Type: Specifies the category the planned maintenance outage is organized into, helping users to ensure planned maintenance outages are properly routed and to identify which categories require the most attention and resources at any given time.
Status: Indicates whether the planned maintenance outage is open or closed.
Sub Status: Indicates where the planned maintenance outage resides in the resolution process.
Planned Start Date [UTC]: Indicates the date when the maintenance outage is scheduled to begin.
Duration (Min): Indicates how long it took for Oracle to restore service.

Use the Last 30 Days Planned Maintenance table to:

open the View RFC page on the My Oracle Support portal. To do this, click any row in the table.
sort records, as explained in the Sorting Records section in Working with Oracle Pulse.
export data, as explained in the Exporting Data section in Working with Oracle Pulse.

If there are no planned maintenance outages, clicking this widget opens the Availability menu at Customer Level. For more information about the Availability menu at Customer Level, see the Viewing Outage Details section in Using the Availability Reports.