2 Key Concepts

The analytics reports and historical data in Oracle Pulse are based on business metrics and key performance indicators (KPIs) from different areas of service delivery, as follows:

• Business metrics are measurements that allow you to analyze business performance. Typically they are numeric values, as simple as the sum of values in a fact column or a complex calculation involving mathematical operators.

• Key performance indicators (KPIs) are specific measurements to define and track objectives. KPIs have measurable values that usually vary with time, and can be compared over time for trending and performance patterns. KPI evaluation is determined by comparing the actual value against a defined threshold.

Oracle Pulse covers six important areas of service delivery: availability, storage, incidents, changes, and (where enabled) Business Transaction Monitoring and Business Insight. Oracle Pulse also covers host and database metrics. This chapter explains the conceptual basis for Oracle Pulse business metrics and key performance indicators in each area, as explained in the following sections:

• Availability Metrics

• Storage Metrics

• Incident Metrics

• Change Metrics

• Self Healing Metrics

• Business Transaction Monitoring Metrics

• Business Insight Metrics

• Host and Database Metrics