To use the Business Insight functionality, you need to work with your Service Delivery Manager to define business reports. Your SDM will help you consider which business KPIs and associated detail metrics would be appropriate for monitoring via Business Insight. Apart from the KPI and associated metrics, the SDM will guide you through the options available for Business Insight reports, such as selecting a chart type which best displays your KPI data, and setting thresholds and alerts. You will find that Business Insight reporting is very flexible to cater to your specific high-level business reporting needs.
Once you have defined your report, Oracle will create the report query and calculations to achieve the result requested. The ongoing execution and maintenance of the report will be managed by Oracle.