17 Troubleshooting

This chapter focuses on the errors that you may encounter while using Oracle Pulse.

Error Message	Possible Cause	Action
An unexpected error occurred during the login process. Please check back later or contact Oracle Support.	There was an issue retrieving your user information.	Contact your Service Delivery Manager or Oracle Support.
ERROR	Backend responded with an error page.	Contact your Service Delivery Manager or Oracle Support.
	Communication error.
	Error when processing the document.
	Invalid document.
	Invalid request (missing parameter).
No activity during selected month.	There are no activities created that count towards CSU charges.	Contact your Service Delivery Manager or Oracle Support.
No data found.	No data for the selected time period.	Contact your Service Delivery Manager or Oracle Support.
	No data corresponding to the search or filter criteria.
	No data found in the backend side.	Contact your Service Delivery Manager or Oracle Support.
Oracle Cloud Service Units enable a flexible way to consume optional services for your environment. Please contact your service delivery manager to learn more.	No CSU activity has been registered for any of your Oracle Public Cloud services.	Contact your Service Delivery Manager or Oracle Support.
Unable to retrieve requested data.	Backend responded with an error page.	Contact your Service Delivery Manager or Oracle Support.
	Communication error.
	Error when processing the document.
	Invalid document.
	Invalid request (missing parameter).
An unexpected error occurred while submitting new host access requests	There was an issue retrieving your user information.	Contact your Service Delivery Manager or Oracle Support.