13 Using the Incident Management Reports

Use the Incidents option in the navigation menu to see reports of service requests across all services and environments for all your services, as explained in the following sections:

• Incident Management - General Aspects

• Accessing the Incidents Dashboard

• Navigating the Incidents Dashboard

• Analyzing Service Request Count

• Viewing Service Request Details

• Analyzing Service Request Trends

• Filtering Records

• Searching for Records

• Viewing Data for a Group of Services