Submit a Service Request

You can contact Oracle Support for assistance with onboarding your database, backup failures, or restore issues while working with Recovery Service.

Before you create a service request:

• You must have a Support Identifier which verifies your eligibility for Support services

• You must have an account at My Oracle Support

Use these steps to submit a service request to Oracle Support.

1. Access and log in to My Oracle Support.

2. Select the Service Requests tab, and click Create Technical SR.

   The Create Service Request wizard is displayed.

3. In the Problem Summary field, enter a brief description of the problem.

4. In the Problem Description field, enter a detailed information of the problem. Include any diagnostic information or error messages you may have encountered in the OCI Console. See, Collect Diagnostics.

   Note: It is important that you specify that the issue is related to Autonomous Recovery Service, and also indicate whether the problem affects onboarding, backups, or restore operations for your database.

5. Select an appropriate Severity value for the issue.

6. Navigate to the Where is the problem? section.

7. Select the Cloud tab.

8. In the Service Type field, do one of the following:

   • For Oracle Base Database Service service, select Oracle Cloud Infrastructure - Database Service

   • For Oracle Exadata Database Service on Dedicated Infrastructure, select Oracle Cloud Infrastructure - Exadata Cloud Service

9. In the Problem Type field, do one of the following:

   • For Oracle Base Database Service, select OCI VM/BM Database Administration, and then select one of these options:

     • Backup - for onboarding or backup related issues for your database

     • Restore - for issues related to restoring backups from Recovery Service

   • For Oracle Exadata Database Service on Dedicated Infrastructure, select Database Lifecycle > Backup Cloud Services (Backup, Restore, Recovery).

10. Provide the Support Identifier details.

11. Click Next until you have provided all the mandatory information.

12. Click Submit.

    Your service request is submitted.