About Oracle SOA Cloud Service Roles and Responsibilities between Oracle and Customer

This table summarizes the division of roles and responsibilities for Oracle SOA Cloud Service.

R=Responsible, A=Accountable, C=Consulted, I=Informed

Task	Oracle's Role	Customer's Role	Comments
All lifecycle operations: Instance provisioning and deprovisioning Backup and restore Scale out, scale in, scale up, scale down Start and stop Patching	A	R, A	Customer provisions the Oracle SOA Cloud Service instance and is responsible for all lifecycle operations. Customer manually applies operating system, Oracle SOA Cloud Service, and MFT patches.
High availability	C	R, A	Oracle provides necessary capabilities for HA/DR/replication. Customer is responsible for incorporating them into their solution.
Disaster recovery	C	R, A	Oracle provides necessary capabilities for HA/DR/replication. Customer is responsible for incorporating them into their solution.
Security and compliance	R, A	R, A	Oracle is responsible for security and compliance of the underlying shared infrastructure. Customer is responsible for securing the service endpoints and console URLs exposed by the individual services.
VPN configuration	C	R, A
VPN monitoring	C	R, A
Service monitoring	C	R, A
User setup, roles and permissions	C	R, A	Customer is responsible for user credentials. Applications are maintained and managed by the customer.
Maintenance notifications	R, A	I	Customer must subscribe to Oracle security notifications. Oracle publishes security notifications to subscribed customers.
Source control and continuous delivery	C	R, A
Customer composites and projects	C	R, A
Overage tracking and management	C	R, A