About Oracle SOA Cloud Service Roles and Responsibilities between Oracle and Customer
This table summarizes the division of roles and responsibilities for Oracle SOA Cloud Service.
R=Responsible, A=Accountable, C=Consulted, I=Informed
Task | Oracle's Role | Customer's Role | Comments |
---|---|---|---|
All lifecycle operations:
|
A | R, A |
Customer provisions the Oracle SOA Cloud Service instance and is responsible for all lifecycle operations. Customer manually applies operating system, Oracle SOA Cloud Service, and MFT patches. |
High availability | C | R, A | Oracle provides necessary capabilities for HA/DR/replication. Customer is responsible for incorporating them into their solution. |
Disaster recovery | C | R, A | Oracle provides necessary capabilities for HA/DR/replication. Customer is responsible for incorporating them into their solution. |
Security and compliance | R, A | R, A |
Oracle is responsible for security and compliance of the underlying shared infrastructure. Customer is responsible for securing the service endpoints and console URLs exposed by the individual services. |
VPN configuration | C | R, A | |
VPN monitoring | C | R, A | |
Service monitoring | C | R, A | |
User setup, roles and permissions | C | R, A | Customer is responsible for user credentials. Applications are maintained and managed by the customer. |
Maintenance notifications | R, A | I |
Customer must subscribe to Oracle security notifications. Oracle publishes security notifications to subscribed customers. |
Source control and continuous delivery | C | R, A | |
Customer composites and projects | C | R, A | |
Overage tracking and management | C | R, A |