About Oracle SOA Suite on Marketplace Roles and Responsibilities between Oracle and Customer

This table summarizes the division of roles and responsibilities for Oracle SOA Suite on Marketplace.

R=Responsible, A=Accountable, C=Consulted, I=Informed

Task Oracle's Role Customer's Role Comments

All lifecycle operations:

  • Instance provisioning and deprovisioning
  • Backup and restore
  • Scale out, scale in, scale up, scale down
  • Start and stop
  • Patching
 A R, A

Customer provisions the Oracle SOA Suite on Marketplace instance and is responsible for all lifecycle operations.

Customer manually applies operating system, Oracle SOA Suite on Marketplace, and MFT patches.

High availability C R, A Oracle provides necessary capabilities for HA/DR/replication. Customer is responsible for incorporating them into their solution.
Disaster recovery C R, A Oracle provides necessary capabilities for HA/DR/replication. Customer is responsible for incorporating them into their solution.
Security and compliance R, A R, A

Oracle is responsible for security and compliance of the underlying shared infrastructure.

Customer is responsible for securing the service endpoints and console URLs exposed by the individual services.
VPN configuration C R, A  
VPN monitoring C R, A  
Service monitoring C R, A  
User setup, roles and permissions C R, A Customer is responsible for user credentials. Applications are maintained and managed by the customer.
Maintenance notifications R, A I

Customer must subscribe to Oracle security notifications.

Oracle publishes security notifications to subscribed customers.
Source control and continuous delivery C R, A  
Customer composites and projects C R, A  
Overage tracking and management C R, A