Check Your Environment

Run the Client Health Check Tool to check if the desktop configuration and environment are suitable for Oracle Visual Builder Add-in for Excel and to resolve issues.

Download the latest version of the Client Health Check tool (vbafe-health-check.exe) from the Oracle Downloads page.

1. Run vbafe-health-check.exe and review the result for each examined item.
   
   

   
   Description of the illustration client-health-check-tool.png

   
   

   Select each failed item () for more details, including the steps necessary to resolve the issue. If the add-in can resolve the issue, the Fix Problems button is enabled.

   Note:

   The Client Health Check tool may also show warnings () if it finds something that is not optimal. You don't have to resolve warnings in order to use the add-in but it is recommended. Select each item with a warning to display information on how to resolve the warning.
2. Click Fix Problems if available or follow the instructions to resolve the issue.
3. If Oracle Support requests a copy of the report, click Save Report As... and choose a name and location for the report.
4. Send the report to Oracle Support.

   Caution:

   This report may include personal information from your computer including, but not limited to, the computer's name and the end user's Windows profile name. Be sure to select the appropriate option when uploading files with personal information to a service request so that the file access can be restricted as needed.