7 Troubleshoot Excel Workbooks
If you experience issues with Oracle Visual Builder Add-in for Excel, follow the steps here to identify and resolve issues. If you still can't resolve your issue, contact Oracle Support.
- Review the documentation to make sure the desired operation is supported.
- Download and run the Client Health Check Tool.
- Make sure you're on a supported platform.
- Upgrade to the latest version of the add-in.
- Apply available Microsoft updates.
- Close all workbooks, exit Excel, and try again with simple steps.
- For issues with the workbook, contact the workbook creator.
- Generate an add-in log for review. See Logging. If you contact Oracle Support, you may be asked to provide this log.
- If you are having an issue with a login page, try clearing the browser cache. See Clear the Embedded Browser Cache.
- If some Oracle Visual Builder ribbon commands are disabled after you open a workbook, check the Workbook Info window for details on the issue. See Resolve Workbook Issues.
For more information about Excel, see Excel specifications and limits.