7 Troubleshoot Excel Workbooks

If you experience issues with Oracle Visual Builder Add-in for Excel, follow the steps here to identify and resolve issues. If you still can't resolve your issue, contact Oracle Support.

• Review the documentation to make sure the desired operation is supported.
• Download and run the Client Health Check Tool.
• Make sure you're on a supported platform.
• Upgrade to the latest version of the add-in.
• Apply available Microsoft updates.
• Close all workbooks, exit Excel, and try again with simple steps.
• For issues with the workbook, contact the workbook creator.
• Generate an add-in log for review. See Logging. If you contact Oracle Support, you may be asked to provide this log.
• If you are having an issue with a login page, try clearing the browser cache. See Clear the Embedded Browser Cache.
• If some Oracle Visual Builder ribbon commands are disabled after you open a workbook, check the Workbook Info window for details on the issue. See Resolve Workbook Issues.

Tip:

You can copy the content of some of the add-in's windows and task panes to the clipboard by right-clicking them and selecting the option from the context menu.

For more information about Excel, see Excel specifications and limits.