Oracle® Cloud

Known Issues for Address Verification Cloud Service

Release 20.1.6


May 2020

Known Issues for Oracle Address Verification

Learn about the issues you may encounter when using Address Verification and how to workaround them.

India – Verification isn't working for addresses in India

For addresses in India, not all addresses are properly verified.

Japan – Addresses in Japan return special characters

Addresses in Japan may return special characters ("&#21271") for address1, postalcode, postalcodeprimary, or fulladdress. Non-standard characters will be removed in the future.

Japan – Half-width and full-width characters aren't standardized properly

In Japanese, numbers (0-9) and some marks (hyphen, '-') can use full-width fonts or half-width fonts, and people may use both when entering addresses. These will be standarized consistently in the database in the future.

CX Sales Smart Data – "Text or container not found" error

The error "Text or Container not found" happens when users attempt to get address suggestions a second time.

Workaround: Within CX Sales, use the Navigator (instead of the Home page) to navigate to the Account or Contact page to enter address smart data.

CX Sales Smart Data – Different suggestions and Verify Address results for Argentina

Users can get address suggestions for Argentina in the address field. However, when they select that address and then click the Verify Address button, the verified address provided is different from the suggested address.

Capture+ issues

  • The Capture+ Find Origin parameter cannot be overwritten. The Origin parameter (the location context) is set according to the IP address where the HTTPS Find request is made. From an Australian IP address, it does not find the US address, even when you write country/state directly into the text.
  • For Capture+ Find valid addresses, Retrieve may return NULL. That is, when users select an address from the suggested list, the selected address cannot be retrieved (because Retrieve returns NULL).

  • Users may see duplicate address suggestions when they search for an address. For example, if they enter 500 ora, they may see multiple suggestions for 500 Oracle Pkwy, Redwood City, CA 94065.

  • The county retrieved may be different than the actual government county, and apostrophes may be missing (for example, showing the county as OBrien instead of O'Brien).

Some postal codes missing for Chile, Germany, and India

Some postal codes are missing for some countries, like Chile, Germany, and India. For example, users cannot see addresses with certain postal codes.

Can't get ISO codes for cities, states, countries

Users are unable to extract ISO codes for all states, cities, and countries. (Users can use /av/api/v2/addressclean to fetch city, state, and country details, but full names are retrieved.)

Documentation Accessibility

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Access to Oracle Support

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Oracle Cloud Known Issues for Address Verification Cloud Service, Release 20.1.6


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This document describes known issues in this release of Oracle Address Verification Cloud Service.

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