OA4F_CX_SERVICE_REQUEST_LIFECYCLE_ANALYSIS_CONTENT_DUTY
This duty role is related to the following job-specific groups:
This duty role secures access to the following subject areas:
This duty role secures access to data that can answer the following business questions:
How many days do customers wait on average to reopen the SR?
Are we efficient in resolving SRs? Where are the bottlenecks?
How long was the SR waiting with the Agent and the customer?
Do some SR categories imply higher difficulties (going by the actual time agents spend on such SRs)?
How many SR queues were modified and what did the SR owner change in the process?