Service Request Details
Module: Service Request Management
LIFECYCLE_SERVICE_REQUEST_ID
Name | Datatype | Length | Precision | Not Null | Comments | Referred Table | Referred Column |
---|---|---|---|---|---|---|---|
LIFECYCLE_SERVICE_REQUEST_ID | NUMBER | 38 | 0 | True | Audit Service Request ID | ||
SOURCE_RECORD_ID | VARCHAR2 | 256 | System | ||||
SERVICE_REQUEST_ID | NUMBER | 38 | 0 | Service Request ID | |||
OLD_ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 | previous engineer (resource) who is assigned to work on the service request. | DW_CXS_RESOURCE_D | RESOURCE_ID | |
NEW_ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 | current engineer (resource) who is assigned to work on the service request. | DW_CXS_RESOURCE_D | RESOURCE_ID | |
OLD_QUEUE_ID | NUMBER | 38 | 0 | previous queue ID the service request is assigned to. | DW_CXSR_QUEUES_D | QUEUE_ID | |
NEW_QUEUE_ID | NUMBER | 38 | 0 | current queue ID the service request is assigned to. | DW_CXSR_QUEUES_D | QUEUE_ID | |
SERVICE_REQUEST_NUMBER | VARCHAR2 | 32 | Service Request Number | ||||
OLD_STATUS_CODE | VARCHAR2 | 32 | Lookup code that indicates the previous status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_CXSR_STATUS_CODE_D_TL | CODE | ||
NEW_STATUS_CODE | VARCHAR2 | 32 | Lookup code that indicates the current status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_CXSR_STATUS_CODE_D_TL | CODE | ||
OLD_STATUS_TYPE_CODE | VARCHAR2 | 32 | Lookup code the indicates the previous status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_CXSR_STATUS_TYPE_CODE_D_TL | CODE | ||
NEW_STATUS_TYPE_CODE | VARCHAR2 | 32 | Lookup code the indicates the current status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_CXSR_STATUS_TYPE_CODE_D_TL | CODE | ||
OLD_SEVERITY_CODE | VARCHAR2 | 32 | Lookup code that indicates the previous severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_CXSR_SEVERITY_CODE_D_TL | CODE | ||
NEW_SEVERITY_CODE | VARCHAR2 | 32 | Lookup code that indicates the current severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_CXSR_SEVERITY_CODE_D_TL | CODE | ||
SERVICE_REQUEST_STRIPE_CODE | VARCHAR2 | 32 | Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. | DW_CXSR_STRIPE_CODE_D_TL | CODE | ||
SERVICE_REQUEST_CREATION_DATE | DATE | Indicates the date of the creation of the row. | |||||
LAST_UPDATE_DATE | DATE | Indicates the date of the last update of the row. | |||||
AUDIT_START_DATE | DATE | Indicates the date of the audit start. | |||||
AUDIT_END_DATE | DATE | Indicates the date of the audit end. | |||||
SERVICE_REQUEST_CREATION_TIMESTAMP | TIMESTAMP | Indicates the date and time of the creation of the row. | |||||
LAST_UPDATE_TIMESTAMP | TIMESTAMP | Indicates the date and time of the last update of the row. | |||||
AUDIT_START_TIMESTAMP | TIMESTAMP | Indicates the date and time of the audit start. | |||||
AUDIT_END_TIMESTAMP | TIMESTAMP | Indicates the date and time of the audit end. | |||||
CREATED_BY | VARCHAR2 | 64 | Indicates the user who created the service request. | ||||
LAST_UPDATED_BY | VARCHAR2 | 64 | Indicates the user who last updated the service request. | ||||
LAST_UPDATE_LOGIN | VARCHAR2 | 128 | indicates the session login associated to the user who last updated the row. | ||||
AUDIT_SEQUENCE_NUMBER | NUMBER | 38 | 0 | Audit sequence number | |||
AUDIT_DURATION_MILLISECOND | NUMBER | 38 | 0 | indicates the duration of audit in milliseconds | |||
LATEST_AUDIT_FLAG | VARCHAR2 | 16 | indicates the most recent audit record | ||||
AUDIT_HISTORY_COMPLETE_FLAG | VARCHAR2 | 16 | indicates where audit history is complete for the service request | ||||
STATUS_SEQUENCE_NUMBER | NUMBER | 38 | 0 | status sequence number | |||
STATUS_TYPE_SEQUENCE_NUMBER | NUMBER | 38 | 0 | status type sequence number | |||
SEVERITY_SEQUENCE_NUMBER | NUMBER | 38 | 0 | serverity sequence number | |||
ASSIGNEE_RESOURCE_SEQUENCE_NUMBER | NUMBER | 38 | 0 | resource sequence number | |||
QUEUE_SEQUENCE_NUMBER | NUMBER | 38 | 0 | queue sequence number | |||
REOPEN_EVENT_FLAG | VARCHAR2 | 16 | indicates whether service request was re-opened | ||||
SERVICE_REQUEST_LAST_RESOLVED_DATE | DATE | Last resolved date of the SR if the SR has been resolved. | |||||
SERVICE_REQUEST_CLOSED_DATE | DATE | Closed date of the SR if SR is closed. | |||||
SERVICE_REQUEST_OPEN_DATE | DATE | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. | |||||
SERVICE_REQUEST_LAST_RESOLVED_TIMESTAMP | TIMESTAMP | Last resolved date and time of the SR if the SR has been resolved. | |||||
SERVICE_REQUEST_CLOSED_TIMESTAMP | TIMESTAMP | Closed date and time of the SR if SR is closed. | |||||
SERVICE_REQUEST_OPEN_TIMESTAMP | TIMESTAMP | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. | |||||
SERVICE_REQUEST_BUSINESS_UNIT_ORGANIZATION_ID | NUMBER | 38 | 0 | Stores the Business Unit Org Id of the service request. | |||
SERVICE_REQUEST_ACCOUNT_PARTY_ID | NUMBER | 38 | 0 | Account Id | |||
SERVICE_REQUEST_CATEGORY_ID | NUMBER | 38 | 0 | Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. | DW_CXSR_CATEGORIES_D_TL | CATEGORY_ID | |
SERVICE_REQUEST_DELETED_FLAG | VARCHAR2 | 16 | Indicates whether the service request is logically deleted (Y or N). |