OA4F_CX_SERVICE_REQUEST_LIFECYCLE_ANALYSIS_CONTENT_DUTY
This duty role is related to the following job roles:
This duty role secures access to the following subject areas:
This duty role secures access to data that can answer the following business questions:
Are we efficient in resolving SRs? Where are the bottlenecks?
How long was the SR waiting with the Agent and the customer?
How many SR queues were modified and what did the SR owner change in the process?
Do some SR categories imply higher difficulties (going by the actual time agents spend on such SRs)?
How many days do customers wait on average to reopen the SR?
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