CX - Activity

Description

This subject area can be used to analyze or report on activities such as Tasks and Appointments created in the system. Useful activity attributes such as Type (Call, Meeting, and so on), Owner, Priority, Status, and Outcome make it possible to perform compelling analyses, leading to a better understanding of the activities that Sales Representatives perform when supporting customers in pursuit of leads, opportunities, etc.

Business Questions

No applicable business questions

Job Roles

No applicable job roles

Duty Roles

No applicable duty roles

Primary Navigation

Navigator > Sales > Activities

Time Reporting

This subject area supports historic analysis/time-based reporting of Activity based on when they were created, and when they actually started and ended.

Time dimension is linked to There are multiple role-playing time dimensions that are anchored to the following dates: 1. Activity Created Date, 2. Activity Actual Start Date, 3. Activity Actual End Date.

Transactional Grain

The grain is at the Activity level.

Special Considerations

None.

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