This subject area provides information on the B2B Service Requests and the assosicated Account, Contact, Product, Service Request Owner, Partner, and Activity-related information. The associated objects are all Primary dimensions.
This subject area can answer the following business questions:
The following job roles secure access to this subject area:
The following duty roles secure access to this subject area:
Navigator > Service > Service Requests
This subject area supports historic analysis/time-based reporting of Service Requests based on Service Request Creation Date, Service Request Open Date, Service Request Resolution Date, and Service Request Last Reopen Date.
Time dimension is linked to There are multiple role-playing time dimensions that are anchored to the following dates: 1. Service Request Creation Date, 2. Service Request Open Date, 3. Service Request Resolution Date, 4. Service Request Last Reopen Date.
The grain is at the Service Request level.
None.
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