DW_CXSR_LIFECYCLE_F

Service Request Details

Details

Module: Service Request Management

Key Columns

LIFECYCLE_SERVICE_REQUEST_ID

Columns

Columns
Name Datatype Length Precision Not Null Comments Referred Table Referred Column
LIFECYCLE_SERVICE_REQUEST_ID NUMBER 38 0 True Audit Service Request ID    
SOURCE_RECORD_ID VARCHAR2 256     System    
SERVICE_REQUEST_ID NUMBER 38 0   Service Request ID    
OLD_ASSIGNEE_RESOURCE_ID NUMBER 38 0   previous engineer (resource) who is assigned to work on the service request. DW_CXS_RESOURCE_D RESOURCE_ID
NEW_ASSIGNEE_RESOURCE_ID NUMBER 38 0   current engineer (resource) who is assigned to work on the service request. DW_CXS_RESOURCE_D RESOURCE_ID
OLD_QUEUE_ID NUMBER 38 0   previous queue ID the service request is assigned to. DW_CXSR_QUEUES_D QUEUE_ID
NEW_QUEUE_ID NUMBER 38 0   current queue ID the service request is assigned to. DW_CXSR_QUEUES_D QUEUE_ID
SERVICE_REQUEST_NUMBER VARCHAR2 32     Service Request Number    
OLD_STATUS_CODE VARCHAR2 32     Lookup code that indicates the previous status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_CXSR_STATUS_CODE_D_TL CODE
NEW_STATUS_CODE VARCHAR2 32     Lookup code that indicates the current status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_CXSR_STATUS_CODE_D_TL CODE
OLD_STATUS_TYPE_CODE VARCHAR2 32     Lookup code the indicates the previous status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_CXSR_STATUS_TYPE_CODE_D_TL CODE
NEW_STATUS_TYPE_CODE VARCHAR2 32     Lookup code the indicates the current status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_CXSR_STATUS_TYPE_CODE_D_TL CODE
OLD_SEVERITY_CODE VARCHAR2 32     Lookup code that indicates the previous severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. DW_CXSR_SEVERITY_CODE_D_TL CODE
NEW_SEVERITY_CODE VARCHAR2 32     Lookup code that indicates the current severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. DW_CXSR_SEVERITY_CODE_D_TL CODE
SERVICE_REQUEST_STRIPE_CODE VARCHAR2 32     Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. DW_CXSR_STRIPE_CODE_D_TL CODE
SERVICE_REQUEST_CREATION_DATE DATE       Indicates the date of the creation of the row.    
LAST_UPDATE_DATE DATE       Indicates the date of the last update of the row.    
AUDIT_START_DATE DATE       Indicates the date of the audit start.    
AUDIT_END_DATE DATE       Indicates the date of the audit end.    
SERVICE_REQUEST_CREATION_TIMESTAMP TIMESTAMP       Indicates the date and time of the creation of the row.    
LAST_UPDATE_TIMESTAMP TIMESTAMP       Indicates the date and time of the last update of the row.    
AUDIT_START_TIMESTAMP TIMESTAMP       Indicates the date and time of the audit start.    
AUDIT_END_TIMESTAMP TIMESTAMP       Indicates the date and time of the audit end.    
CREATED_BY VARCHAR2 64     Indicates the user who created the service request.    
LAST_UPDATED_BY VARCHAR2 64     Indicates the user who last updated the service request.    
LAST_UPDATE_LOGIN VARCHAR2 128     indicates the session login associated to the user who last updated the row.    
AUDIT_SEQUENCE_NUMBER NUMBER 38 0   Audit sequence number    
AUDIT_DURATION_MILLISECOND NUMBER 38 0   indicates the duration of audit in milliseconds    
LATEST_AUDIT_FLAG VARCHAR2 16     indicates the most recent audit record    
AUDIT_HISTORY_COMPLETE_FLAG VARCHAR2 16     indicates where audit history is complete for the service request    
STATUS_SEQUENCE_NUMBER NUMBER 38 0   status sequence number    
STATUS_TYPE_SEQUENCE_NUMBER NUMBER 38 0   status type sequence number    
SEVERITY_SEQUENCE_NUMBER NUMBER 38 0   serverity sequence number    
ASSIGNEE_RESOURCE_SEQUENCE_NUMBER NUMBER 38 0   resource sequence number    
QUEUE_SEQUENCE_NUMBER NUMBER 38 0   queue sequence number    
REOPEN_EVENT_FLAG VARCHAR2 16     indicates whether service request was re-opened    
SERVICE_REQUEST_LAST_RESOLVED_DATE DATE       Last resolved date of the SR if the SR has been resolved.    
SERVICE_REQUEST_CLOSED_DATE DATE       Closed date of the SR if SR is closed.    
SERVICE_REQUEST_OPEN_DATE DATE       Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.    
SERVICE_REQUEST_LAST_RESOLVED_TIMESTAMP TIMESTAMP       Last resolved date and time of the SR if the SR has been resolved.    
SERVICE_REQUEST_CLOSED_TIMESTAMP TIMESTAMP       Closed date and time of the SR if SR is closed.    
SERVICE_REQUEST_OPEN_TIMESTAMP TIMESTAMP       Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.    
SERVICE_REQUEST_BUSINESS_UNIT_ORGANIZATION_ID NUMBER 38 0   Stores the Business Unit Org Id of the service request.    
SERVICE_REQUEST_ACCOUNT_PARTY_ID NUMBER 38 0   Account Id    
SERVICE_REQUEST_CATEGORY_ID NUMBER 38 0   Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. DW_CXSR_CATEGORIES_D_TL CATEGORY_ID
SERVICE_REQUEST_DELETED_FLAG VARCHAR2 16     Indicates whether the service request is logically deleted.    
CREATION_TIMESTAMP TIMESTAMP       Indicates the date and time of the creation of the row in life cycle table    

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