DW_CXSR_MILESTONES_F

This is an intersection table between SVC_SERVICE_REQUESTS and SVC_COVERAGES

Details

Module: Service Request Management

Key Columns

SERVICE_REQUEST_MILESTONE_ID

Columns

Columns
Name Datatype Length Precision Not Null Comments Referred Table Referred Column
SERVICE_REQUEST_MILESTONE_ID NUMBER 38 0 True Auto-generated number and primary key for this table.    
SOURCE_RECORD_ID VARCHAR2 256     This column is for Oracle Internal use only. Auto-generated number and primary key for this table.    
TIME_LEFT_ONCE_UNPAUSED_IN_MINUTES NUMBER       Time left, in minutes, to complete the milestone after it is restored from the paused state.    
DELAY_TIME_IN_MINUTES NUMBER 38 0   Indicates time in minutes delayed between completion Date and DueDate with honoring the calendar API    
DELETED_FLAG VARCHAR2 16     Indicates whether the SR milestones are logically deleted or not.(Y or N)    
SERVICE_REQUEST_ID NUMBER 38 0   A foreign key that references service request Id in SVC_SERVICE_REQUESTS (SR_ID).    
MILESTONE_CONFIGURATION_ID NUMBER 38 0   A foreign key that references to SVC_MILESTONE_CONFIGS table.    
MILESTONE_STATUS_CODE VARCHAR2 32     Lookup code that indicates the status of the milestone. ( Canceled,Complete,In Progress.)    
COMPLIANCE_FLAG VARCHAR2 16     A flag that Indicates whether the milestone is compliant with SLA terms or not.    
HEADER_FLAG VARCHAR2 16     A flag to indicate whether to stamp current milestone on service request header or not. Only the nearest active milestone is stamped onto service request header.    
ACTIVE_FLAG VARCHAR2 16     A flag that Indicates if current milestone is active or not.    
DUE_DATE DATE       The date on which milestone falls due.    
DUE_TIMESTAMP TIMESTAMP       The date on which milestone falls due.    
OVERRIDDEN_DUE_DATE DATE       This column stores agent overridden due date for a milestone.    
OVERRIDDEN_DUE_TIMESTAMP TIMESTAMP       This column stores agent overridden due date for a milestone.    
WARNED_FLAG VARCHAR2 16     A flag that indicates whether the milestone due date warning is notified or not.    
WARNING_DATE DATE       The date when the milestone warning notification was sent.    
WARNING_TIMESTAMP TIMESTAMP       The date when the milestone warning notification was sent.    
COMPLETION_DATE DATE       Completion date if the given milestone was closed.    
COMPLETION_TIMESTAMP TIMESTAMP       Completion date if the given milestone was closed.    
AGENT_COMPLETED_FLAG VARCHAR2 16     Indicates whether an agent marked milestone as complete or not.    
COMMENTS VARCHAR2 512     This column stores user comments for a milestone.    
CREATION_DATE DATE       Who column: indicates the date and time of the creation of the row.    
CREATION_TIMESTAMP TIMESTAMP       Who column: indicates the user who created the row.    
CREATED_BY VARCHAR2 64     Who column: indicates the user who created the row.    
LAST_UPDATE_DATE DATE       Who column: indicates the date and time of the last update of the row.    
LAST_UPDATE_TIMESTAMP TIMESTAMP       Who column: indicates the date and time of the last update of the row.    
LAST_UPDATED_BY VARCHAR2 64     Who column: indicates the user who last updated the row.    
LAST_UPDATE_LOGIN VARCHAR2 32     Who column: indicates the session login associated to the user who last updated the row.    
REQUEST_ID NUMBER 38 0   Enterprise Service Scheduler: indicates the request ID of the job that created or last updated the row.    
JOB_DEFINITION_NAME VARCHAR2 128     Enterprise Service Scheduler: indicates the name of the job that created or last updated the row.    
JOB_DEFINITION_PACKAGE VARCHAR2 999     Enterprise Service Scheduler: indicates the package name of the job that created or last updated the row    
SERVICE_REQUEST_PRIMARY_CONTACT_PARTY_ID NUMBER 38 0   The ongoing primary customer contact of the service request. DW_CXS_CONTACT_D CONTACT_ID
SERVICE_REQUEST_ASSIGNEE_RESOURCE_PARTY_ID NUMBER 38 0   The engineer (resource) who is assigned to work on the service request. DW_CXS_RESOURCE_D RESOURCE_ID
SERVICE_REQUEST_QUEUE_ID NUMBER 38 0   The queue ID the service request is assigned to. DW_CXSR_QUEUES_D QUEUE_ID
SERVICE_REQUEST_CATEGORY_ID NUMBER 38 0   Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. DW_CXSR_CATEGORIES_D_TL CATEGORY_ID
SERVICE_REQUEST_INVENTORY_ITEM_ID NUMBER 38 0   The inventory item that the service request is logged against. DW_CXS_PRODUCT_D INVENTORY_ITEM_ID
SERVICE_REQUEST_INVENTORY_ORGANISATION_ID NUMBER 38 0   The organization of the inventory item that the service request is logged against.    
SERVICE_REQUEST_PRODUCT_GROUP_ID NUMBER 38 0   The product group that the product belongs in. DW_CXS_PRODUCT_GROUP_D PRODUCT_GROUP_ID
SERVICE_REQUEST_PRODUCT_ID NUMBER 38 0   it holds porduct item or porduct id details DW_CXS_PRODUCT_D INVENTORY_ITEM_ID
SERVICE_REQUEST_ACCOUNT_PARTY_ID NUMBER 38 0   Account ID DW_CXS_SALES_ACCOUNT_D SALES_ACCOUNT_ID
SERVICE_REQUEST_PARTNER_ACCOUNT_PARTY_ID NUMBER 38 0   Partner Account Party ID DW_CXS_PARTNER_D PARTNER_ID
SERVICE_REQUEST_CREATED_BY_PARTY_ID NUMBER 38 0   Created by Party ID DW_CXS_RESOURCE_D RESOURCE_ID
SERVICE_REQUEST_LAST_UPDATED_BY_PARTY_ID NUMBER 38 0   Last Updated by Party ID DW_CXS_RESOURCE_D RESOURCE_ID
SERVICE_REQUEST_BUSINESS_UNIT_ORGANIZATION_ID NUMBER 38 0   Stores the Business Unit Org Id of the service request. DW_INTERNAL_ORG_D_TL ORGANIZATION_ID
SERVICE_REQUEST_REPORTED_BY_PARTY_ID NUMBER 38 0   Reported by Party ID DW_CXS_RESOURCE_D RESOURCE_ID
SERVICE_REQUEST_CHANNEL_ID NUMBER 38 0   Channel ID DW_CXSR_CHANNELS_D_TL CHANNEL_ID
SERVICE_REQUEST_INSTALLED_BASE_ASSET_ID NUMBER 38 0   Installed Base Asset ID DW_CXSR_IB_ASSET_D_TL ASSET_ID
SERVICE_REQUEST_STATUS_CODE VARCHAR2 64     Lookup code that indicates the status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_CXSR_STATUS_CODE_D_TL CODE
SERVICE_REQUEST_STATUS_TYPE_CODE VARCHAR2 64     Lookup code the indicates the status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_CXSR_STATUS_TYPE_CODE_D_TL CODE
SERVICE_REQUEST_SEVERITY_CODE VARCHAR2 64     Lookup code that indicates the severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. DW_CXSR_SEVERITY_CODE_D_TL CODE
SERVICE_REQUEST_INTERNAL_PRIORITY_CODE VARCHAR2 64     Lookup code that indicates the internal priority of the service request, such as HIGH, NORMAL, LOW. DW_CXSR_INTERNAL_PRIORITY_CODE_D_TL CODE
SERVICE_REQUEST_PROBLEM_CODE VARCHAR2 64     Lookup code that indicates the identified problem of the service request, such as PRODUCT, USER, DOCS. DW_CXSR_PROBLEM_CODE_D_TL CODE
SERVICE_REQUEST_RESOLUTION_CODE VARCHAR2 64     Lookup code that indicates the resolution of service request, such as SATISFIED, NOT_SATISFIED, RETURNED_PRODUCT, NEW_PURCHASE, UNKNOWN. DW_CXSR_RESOLUTION_CODE_D_TL CODE
SERVICE_REQUEST_SOURCE_CODE VARCHAR2 64     Lookup code that indicates how the SR was entered into the system, such as AGENT_UI, CUSTOMER_UI, API. DW_CXSR_SOURCE_CODE_D_TL CODE
SERVICE_REQUEST_CHANNEL_TYPE_CODE VARCHAR2 64     Lookup code that indicates the channel type. Examples: EMAIL, PHONE, FACEBOOK, TWITTER. DW_CXSR_CHANNEL_TYPE_CODE_D_TL CODE
SERVICE_REQUEST_OWNER_TYPE_CODE VARCHAR2 64     Lookup code that indicates the type of owner who is receiving service for this service request, such as CUSTOMER or PARTNER. DW_CXSR_OWNER_TYPE_CODE_D_TL CODE
SERVICE_REQUEST_STRIPE_CODE VARCHAR2 64     Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. DW_CXSR_STRIPE_CODE_D_TL CODE
SERVICE_REQUEST_RESOLVE_OUTCOME_CODE VARCHAR2 64     Lookup code that indicates the outcome of a service request resolution, such as "solution provided", "unable to resolve", "customer abandoned". DW_CXSR_RESOLVE_OUTCOME_CODE_D_TL CODE
SERVICE_REQUEST_OPEN_DATE DATE       Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.    
SERVICE_REQUEST_LAST_REOPEN_DATE DATE       Last reopen date of the SR if SR was reopened.    
SERVICE_REQUEST_LAST_RESOLVED_DATE DATE       Last resolved date of the SR if the SR has been resolved.    
SERVICE_REQUEST_CLOSED_DATE DATE       Closed date of the SR if SR is closed.    
SERVICE_REQUEST_INITIAL_QUEUE_ASSIGN_DATE DATE       The date and time the SR was first assigned to a Queue. This value is auto-generated.    
SERVICE_REQUEST_LAST_QUEUE_ASSIGN_DATE DATE       The date and time the Queue assignment for the SR last changed. This value is auto-generated.    
SERVICE_REQUEST_INITIAL_RESOURCE_ASSIGN_DATE DATE       The date and time the SR was first assigned to a Resource. This value is auto-generated.    
SERVICE_REQUEST_LAST_RESOURCE_ASSIGN_DATE DATE       The date and time the Resource assignment for the SR last changed. This value is auto-generated.    
SERVICE_REQUEST_LAST_UPDATE_DATE DATE       Migration Who Column: Defaults to LAST_UPDATE_DATE if null, or for migration, set to the date and time of the last update of the row.    
SERVICE_REQUEST_CRITICAL_FLAG VARCHAR2 16     Indicates whether the service request is critical (Y or N).    
SERVICE_REQUEST_TITLE VARCHAR2 999     A brief title of the service request.    
SERVICE_REQUEST_PROBLEM_DESCRIPTION VARCHAR2 999     Problem description/statement/steps to reproduce issue for the service request.    
SERVICE_REQUEST_RESOLVED_BY VARCHAR2 256     Indicates the user who resolved the service request.    
SERVICE_REQUEST_DELETED_FLAG VARCHAR2 16     Indicates whether the service request is logically deleted (Y or N).    
SERVICE_REQUEST_RESOLVE_DESCRIPTION VARCHAR2 999     Solution description, how the service request has been resolved.    
SERVICE_REQUEST_OPEN_TIMESTAMP TIMESTAMP       Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.    
SERVICE_REQUEST_LAST_REOPEN_TIMESTAMP TIMESTAMP       Last reopen date of the SR if SR was reopened.    
SERVICE_REQUEST_LAST_RESOLVED_TIMESTAMP TIMESTAMP       Last resolved date of the SR if the SR has been resolved.    
SERVICE_REQUEST_CLOSED_TIMESTAMP TIMESTAMP       Closed date of the SR if SR is closed.    
SERVICE_REQUEST_INITIAL_QUEUE_ASSIGN_TIMESTAMP TIMESTAMP       The date and time the SR was first assigned to a Queue. This value is auto-generated.    
SERVICE_REQUEST_LAST_QUEUE_ASSIGN_TIMESTAMP TIMESTAMP       The date and time the Queue assignment for the SR last changed. This value is auto-generated.    
SERVICE_REQUEST_INITIAL_RESOURCE_ASSIGN_TIMESTAMP TIMESTAMP       The date and time the SR was first assigned to a Resource. This value is auto-generated.    
SERVICE_REQUEST_LAST_RESOURCE_ASSIGN_TIMESTAMP TIMESTAMP       The date and time the Resource assignment for the SR last changed. This value is auto-generated.    
SERVICE_REQUEST_LAST_TRANSFER_DATE DATE       Indicates the date and time of the last transfer of the service request.    
SERVICE_REQUEST_LAST_TRANSFER_TIMESTAMP TIMESTAMP       Indicates the date and time of the first transfer of the service request.    
SERVICE_REQUEST_FIRST_TRANSFER_DATE DATE       Indicates the date and time of the first transfer of the service request.    
SERVICE_REQUEST_FIRST_TRANSFER_TIMESTAMP TIMESTAMP       Indicates the date and time of the last transfer of the service request.    
SERVICE_REQUEST_LAST_TRANSFERRED_BY VARCHAR2 256     Indicates the user who last transferred the service request.    
SERVICE_REQUEST_TRANSFER_COUNT NUMBER 38 0   Count showing how many times a service request has been transferred.    
SERVICE_REQUEST_TRANSFER_FLAG VARCHAR2 32     derive logic from FAW (case when transfer_count > 0 then 'Y' else 'N' end)    
SERVICE_REQUEST_TRANSFER_NOTE VARCHAR2 999     This field contains information about transfer note.    
SERVICE_REQUEST_TRANSFER_REASON_CODE VARCHAR2 64     Lookup code that indicates the transfer reasonIncorrectly Routed, Owner Unavailable, Workload Balancing DW_CXSR_TRANSFER_REASON_CODE_D_TL CODE
SERVICE_REQUEST_CREATED_BY VARCHAR2 256     Migration Who Column: Defaults to CREATED_BY if null, or for migration, set to the user who created the row.    
SERVICE_REQUEST_LAST_UPDATED_BY VARCHAR2 256     Migration Who Column: Defaults to LAST_UPDATED_BY if null, or for migration, set to the user who last updated the row.    
SERVICE_REQUEST_LAST_UPDATE_TIMESTAMP TIMESTAMP       Migration Who Column: Defaults to LAST_UPDATE_DATE if null, or for migration, set to the date and time of the last update of the row.    
SERVICE_REQUEST_NUMBER VARCHAR2 64     Auto-generated unique number with customizable format.    
COVERAGE_HEADER_ID NUMBER 38 0   Coverage Header id    

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