HCM - HR Helpdesk Requests Overview (Preview)

Description

This subject area provides details of the HR Help Desk Requests that are created by the workers and are assigned to the agents, their severities and statuses.. Provides details of count of request, status, milestones etc.

Business Questions

This subject area can answer the following business questions:

Job Roles

The following job roles secure access to this subject area:

Duty Roles

The following duty roles secure access to this subject area:

Primary Navigation

Home Page > Help Desk

Time Reporting

You can use this subject area to report on trends based on various time periods, such as year, quarter, and month.

Time dimension is linked to Help Desk Request Date.Open Date.

Transactional Grain

This subject area returns data at the grain of the HRHD Request lifecycle that includes the changes to the agent, severity, status.

Special Considerations

The following ESS jobs have to be run in the cloud application to view data from this subject area 1.Execute Incremental Load of SR Audit Data for Reporting 2. Auto-Close HR Help Desk Service Requests

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