DW_HRSR_LIFECYCLE_EF (Preview)

This table requires activation of HR Help Desk functional area. Service Request Details

Details

Module:

Key Columns

LIFECYCLE_SERVICE_REQUEST_ID

Columns

Columns
Name Datatype Length Precision Not Null Comments Referred Table Referred Column
LIFECYCLE_SERVICE_REQUEST_ID NUMBER 38 0 True Audit Service Request ID    
SOURCE_RECORD_ID VARCHAR2 256     This column is for Oracle Internal use only. System Generated Unique Identifier    
SERVICE_REQUEST_ID NUMBER 38 0   Service Request ID    
PRIMARY_CONTACT_PERSON_ID NUMBER 38 0   Primary Contact Person ID    
OLD_ASSIGNEE_RESOURCE_ID NUMBER 38 0   previous engineer (resource) who is assigned to work on the service request. DW_CXS_RESOURCE_D RESOURCE_ID
NEW_ASSIGNEE_RESOURCE_ID NUMBER 38 0   current engineer (resource) who is assigned to work on the service request. DW_CXS_RESOURCE_D RESOURCE_ID
SERVICE_REQUEST_ASSIGNEE_RESOURCE_ID NUMBER 38 0   Assigned to Resource ID    
OLD_QUEUE_ID NUMBER 38 0   previous queue ID the service request is assigned to. DW_HRSR_QUEUE_D QUEUE_ID
NEW_QUEUE_ID NUMBER 38 0   current queue ID the service request is assigned to. DW_HRSR_QUEUE_D QUEUE_ID
SERVICE_REQUEST_QUEUE_ID NUMBER 38 0   The queue ID the service request is assigned to. DW_HRSR_QUEUE_D QUEUE_ID
SERVICE_REQUEST_NUMBER VARCHAR2 32     Service Request Number    
OLD_STATUS_CODE VARCHAR2 32     Lookup code that indicates the previous status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_HRSR_STATUS_CODE_D_TL CODE
NEW_STATUS_CODE VARCHAR2 32     Lookup code that indicates the current status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_HRSR_STATUS_CODE_D_TL CODE
OLD_STATUS_TYPE_CODE VARCHAR2 32     Lookup code the indicates the previous status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_HRSR_STATUS_TYPE_CODE_D_TL CODE
NEW_STATUS_TYPE_CODE VARCHAR2 32     Lookup code the indicates the current status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_HRSR_STATUS_TYPE_CODE_D_TL CODE
OLD_SEVERITY_CODE VARCHAR2 32     Lookup code that indicates the previous severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. DW_HRSR_SEVERITY_CODE_D_TL CODE
NEW_SEVERITY_CODE VARCHAR2 32     Lookup code that indicates the current severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. DW_HRSR_SEVERITY_CODE_D_TL CODE
SERVICE_REQUEST_STRIPE_CODE VARCHAR2 32     Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. DW_HRSR_STRIPE_CODE_D_TL CODE
SERVICE_REQUEST_CREATION_DATE DATE       Indicates the date of the creation of the row.    
AUDIT_START_DATE DATE       Indicates the date of the audit start.    
AUDIT_END_DATE DATE       Indicates the date of the audit end.    
SERVICE_REQUEST_CREATION_TIMESTAMP TIMESTAMP       Indicates the date and time of the creation of the row.    
AUDIT_START_TIMESTAMP TIMESTAMP       Indicates the date and time of the audit start.    
AUDIT_END_TIMESTAMP TIMESTAMP       Indicates the date and time of the audit end.    
AUDIT_SEQUENCE_NUMBER NUMBER 38 0   Audit sequence number    
AUDIT_DURATION_MILLISECOND NUMBER 38 0   indicates the duration of audit in milliseconds    
LATEST_AUDIT_FLAG VARCHAR2 16     indicates the most recent audit record    
AUDIT_HISTORY_COMPLETE_FLAG VARCHAR2 16     indicates where audit history is complete for the service request    
STATUS_SEQUENCE_NUMBER NUMBER 38 0   status sequence number    
STATUS_TYPE_SEQUENCE_NUMBER NUMBER 38 0   status type sequence number    
SEVERITY_SEQUENCE_NUMBER NUMBER 38 0   serverity sequence number    
ASSIGNEE_RESOURCE_SEQUENCE_NUMBER NUMBER 38 0   resource sequence number    
QUEUE_SEQUENCE_NUMBER NUMBER 38 0   queue sequence number    
REOPEN_EVENT_FLAG VARCHAR2 16     indicates whether service request was re-opened    
SERVICE_REQUEST_LAST_RESOLVED_DATE DATE       Last resolved date of the SR if the SR has been resolved.    
SERVICE_REQUEST_CLOSED_DATE DATE       Closed date of the SR if SR is closed.    
SERVICE_REQUEST_OPEN_DATE DATE       Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.    
SERVICE_REQUEST_LAST_RESOLVED_TIMESTAMP TIMESTAMP       Last resolved date and time of the SR if the SR has been resolved.    
SERVICE_REQUEST_CLOSED_TIMESTAMP TIMESTAMP       Closed date and time of the SR if SR is closed.    
SERVICE_REQUEST_OPEN_TIMESTAMP TIMESTAMP       Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.    
SERVICE_REQUEST_CATEGORY_ID NUMBER 38 0   Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. DW_HRSR_CATEGORY_D_TL CATEGORY_ID
SERVICE_REQUEST_STATUS_CODE VARCHAR2 64     Lookup code that indicates the status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_HRSR_STATUS_CODE_D_TL CODE
SERVICE_REQUEST_STATUS_TYPE_CODE VARCHAR2 64     Lookup code the indicates the status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_HRSR_STATUS_TYPE_CODE_D_TL CODE
SERVICE_REQUEST_SEVERITY_CODE VARCHAR2 64     Lookup code that indicates the severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. DW_HRSR_SEVERITY_CODE_D_TL CODE
SERVICE_REQUEST_RESOLUTION_CODE VARCHAR2 64     Lookup code that indicates the resolution of service request, such as SATISFIED, NOT_SATISFIED, RETURNED_PRODUCT, NEW_PURCHASE, UNKNOWN. DW_HRSR_RESOLUTION_CODE_D_TL CODE
SERVICE_REQUEST_CHANNEL_TYPE_CODE VARCHAR2 64     Lookup code that indicates the channel type. Examples: EMAIL, PHONE, FACEBOOK, TWITTER. DW_HRSR_CHANNEL_TYPE_CODE_D_TL CODE
SERVICE_REQUEST_TRANSFER_REASON_CODE VARCHAR2 64     Lookup code that indicates the transfer reasonIncorrectly Routed, Owner Unavailable, Workload Balancing DW_HRSR_TRANSFER_REASON_CODE_D_TL CODE
SERVICE_REQUEST_RESOLVE_OUTCOME_CODE VARCHAR2 64     Lookup code that indicates the outcome of a service request resolution, such as "solution provided", "unable to resolve", "customer abandoned". DW_HRSR_RESOLVE_OUTCOME_CODE_D_TL CODE
SERVICE_REQUEST_DELETED_FLAG VARCHAR2 16     Indicates whether the service request is logically deleted.    
CREATION_TIMESTAMP TIMESTAMP       Indicates the date and time of the creation of the row in life cycle table    
PRIMARY_CONTACT_PER_ASGN_NUM VARCHAR2 64     Person Contact Person Assignment Number    
ANCHOR_DATE DATE       Creation Date    
ASSIGNMENT_ID NUMBER 38 0   Assignment Identifier    
REPORTING_ESTABLISHMENT_ID NUMBER 38 0   Workers Reporting Establishment Identifier DW_REPORTING_EST_D REPORTING_EST_ID
DEPARTMENT_ID NUMBER 38 0   Workers Department Identifier DW_DEPARTMENT_D DEPARTMENT_ID
JOB_ID NUMBER 38 0   Workers Job Identifier DW_JOB_D JOB_ID
LOCATION_ID NUMBER 38 0   Workers Location Identifier DW_WORKER_LOCATION_D LOCATION_ID
POSITION_ID NUMBER 38 0   Workers Position Identifier DW_POSITION_D POSITION_ID
GRADE_ID NUMBER 38 0   Workers Grade Identifier DW_PAY_GRADE_D GRADE_ID
LEGAL_EMPLOYER_ID NUMBER 38 0   Workers Legal Employer Identifier DW_LEGAL_EMPLOYER_D LEGAL_EMPLOYER_ID
BUSINESS_UNIT_ID NUMBER 38 0   Workers Business Unit Identifier DW_BUSINESS_UNIT_D BUSINESS_UNIT_ID
PERIOD_OF_SERVICE_ID NUMBER 38 0   Workers Period of Service Identifier DW_SERVICE_PERIOD_D PERIOD_OF_SERVICE_ID
PERSON_TYPE_ID NUMBER 38 0   Workers Person Type Identifier DW_PERSON_TYPE_D_TL PERSON_TYPE_ID
ASSIGNMENT_STATUS_TYPE_ID NUMBER 38 0   Workers Assignment Status Type Identifier DW_ASSIGNMENT_STATUS_D_TL ASSIGNMENT_STATUS_TYPE_ID
ASSIGNMENT_NUMBER VARCHAR2 32     Workers Assignment Number    
ASSIGNMENT_NAME VARCHAR2 128     Workers Assignment Name    
WORKER_TYPE VARCHAR2 32     Indicates type of records for worker- assignment or employment terms DW_WORKER_TYPE_D_TL WORKER_TYPE
WORKER_CATEGORY VARCHAR2 32     Workers category like Blue collar or Civil Servant etc DW_WORKER_CATEGORY_D_TL WORKER_CATEGORY
ASSIGNMENT_CATEGORY VARCHAR2 32     Workers assignment defined category. For example Full-Time Permanent or Part-Time Permanent DW_ASSIGNMENT_CATEGORY_D_TL ASSIGNMENT_CATEGORY
LEGISLATION_CODE VARCHAR2 256     Workers Legislation    
SEX VARCHAR2 32     Worker Sex    
ETHNICITY VARCHAR2 32     Worker Ethnicity    
PRIMARY_FLAG VARCHAR2 32     Represents workers overall Primary assignment    
PRIMARY_ASSIGNMENT_FLAG VARCHAR2 32     Workers Primary assignment Flag    
SYSTEM_PERSON_TYPE VARCHAR2 32     Workers Person Type in System    
PAY_SYSTEM_STATUS VARCHAR2 32     Workers Payroll status indicating whether the assignment is processed in payroll runs.    
PER_SYSTEM_STATUS VARCHAR2 32     Workers HR status used to determine how the assignment is processed    
FULL_PART_TIME_FLAG VARCHAR2 32     Workers Full Part Time Flag    
PERMANENT_TEMPORARY_FLAG VARCHAR2 32     Workers Permanent Temporary Flag    
SUPERVISOR_ASSIGNMENT_ID NUMBER 38 0   Workers Line Manager Assignment Identifier DW_PERSON_D PERSON_ID
SUPERVISOR_ID NUMBER 38 0   Workers Line Manager Person Identifier DW_PERSON_D PERSON_ID
HEADCOUNT NUMBER       Workers Headcount Value    
FTE NUMBER       Workers FTE Value    
AGE_IN_YEARS NUMBER 38 0   Workers Age as of doc end Date in Years    
AGE_IN_MONTHS NUMBER 38 0   Workers Age as of doc end Date in months    
TENURE_IN_YEARS NUMBER 38 0   Workers Tenure as of doc end Date in years    
TENURE_IN_MONTHS NUMBER 38 0   Workers Tenure as of doc end Date in Months    
BARGAINING_UNIT_CODE VARCHAR2 32     Bargaining Unit Code    
PROBATION_PERIOD NUMBER       Duration of probation period    
PROBATION_UNIT VARCHAR2 32     Units of probation period duration    
FREQUENCY VARCHAR2 32     Frequency of normal working hours:week,month,year    
NORMAL_HOURS NUMBER       Normal working hours    

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