This table requires activation of HR Help Desk functional area. Service Request Details
Module:
LIFECYCLE_SERVICE_REQUEST_ID
Name | Datatype | Length | Precision | Not Null | Comments | Referred Table | Referred Column |
---|---|---|---|---|---|---|---|
LIFECYCLE_SERVICE_REQUEST_ID | NUMBER | 38 | 0 | True | Audit Service Request ID | ||
SOURCE_RECORD_ID | VARCHAR2 | 256 | This column is for Oracle Internal use only. System Generated Unique Identifier | ||||
SERVICE_REQUEST_ID | NUMBER | 38 | 0 | Service Request ID | |||
PRIMARY_CONTACT_PERSON_ID | NUMBER | 38 | 0 | Primary Contact Person ID | |||
OLD_ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 | previous engineer (resource) who is assigned to work on the service request. | DW_CXS_RESOURCE_D | RESOURCE_ID | |
NEW_ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 | current engineer (resource) who is assigned to work on the service request. | DW_CXS_RESOURCE_D | RESOURCE_ID | |
SERVICE_REQUEST_ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 | Assigned to Resource ID | |||
OLD_QUEUE_ID | NUMBER | 38 | 0 | previous queue ID the service request is assigned to. | DW_HRSR_QUEUE_D | QUEUE_ID | |
NEW_QUEUE_ID | NUMBER | 38 | 0 | current queue ID the service request is assigned to. | DW_HRSR_QUEUE_D | QUEUE_ID | |
SERVICE_REQUEST_QUEUE_ID | NUMBER | 38 | 0 | The queue ID the service request is assigned to. | DW_HRSR_QUEUE_D | QUEUE_ID | |
SERVICE_REQUEST_NUMBER | VARCHAR2 | 32 | Service Request Number | ||||
OLD_STATUS_CODE | VARCHAR2 | 32 | Lookup code that indicates the previous status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_CODE_D_TL | CODE | ||
NEW_STATUS_CODE | VARCHAR2 | 32 | Lookup code that indicates the current status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_CODE_D_TL | CODE | ||
OLD_STATUS_TYPE_CODE | VARCHAR2 | 32 | Lookup code the indicates the previous status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_TYPE_CODE_D_TL | CODE | ||
NEW_STATUS_TYPE_CODE | VARCHAR2 | 32 | Lookup code the indicates the current status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_TYPE_CODE_D_TL | CODE | ||
OLD_SEVERITY_CODE | VARCHAR2 | 32 | Lookup code that indicates the previous severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_HRSR_SEVERITY_CODE_D_TL | CODE | ||
NEW_SEVERITY_CODE | VARCHAR2 | 32 | Lookup code that indicates the current severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_HRSR_SEVERITY_CODE_D_TL | CODE | ||
SERVICE_REQUEST_STRIPE_CODE | VARCHAR2 | 32 | Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. | DW_HRSR_STRIPE_CODE_D_TL | CODE | ||
SERVICE_REQUEST_CREATION_DATE | DATE | Indicates the date of the creation of the row. | |||||
AUDIT_START_DATE | DATE | Indicates the date of the audit start. | |||||
AUDIT_END_DATE | DATE | Indicates the date of the audit end. | |||||
SERVICE_REQUEST_CREATION_TIMESTAMP | TIMESTAMP | Indicates the date and time of the creation of the row. | |||||
AUDIT_START_TIMESTAMP | TIMESTAMP | Indicates the date and time of the audit start. | |||||
AUDIT_END_TIMESTAMP | TIMESTAMP | Indicates the date and time of the audit end. | |||||
AUDIT_SEQUENCE_NUMBER | NUMBER | 38 | 0 | Audit sequence number | |||
AUDIT_DURATION_MILLISECOND | NUMBER | 38 | 0 | indicates the duration of audit in milliseconds | |||
LATEST_AUDIT_FLAG | VARCHAR2 | 16 | indicates the most recent audit record | ||||
AUDIT_HISTORY_COMPLETE_FLAG | VARCHAR2 | 16 | indicates where audit history is complete for the service request | ||||
STATUS_SEQUENCE_NUMBER | NUMBER | 38 | 0 | status sequence number | |||
STATUS_TYPE_SEQUENCE_NUMBER | NUMBER | 38 | 0 | status type sequence number | |||
SEVERITY_SEQUENCE_NUMBER | NUMBER | 38 | 0 | serverity sequence number | |||
ASSIGNEE_RESOURCE_SEQUENCE_NUMBER | NUMBER | 38 | 0 | resource sequence number | |||
QUEUE_SEQUENCE_NUMBER | NUMBER | 38 | 0 | queue sequence number | |||
REOPEN_EVENT_FLAG | VARCHAR2 | 16 | indicates whether service request was re-opened | ||||
SERVICE_REQUEST_LAST_RESOLVED_DATE | DATE | Last resolved date of the SR if the SR has been resolved. | |||||
SERVICE_REQUEST_CLOSED_DATE | DATE | Closed date of the SR if SR is closed. | |||||
SERVICE_REQUEST_OPEN_DATE | DATE | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. | |||||
SERVICE_REQUEST_LAST_RESOLVED_TIMESTAMP | TIMESTAMP | Last resolved date and time of the SR if the SR has been resolved. | |||||
SERVICE_REQUEST_CLOSED_TIMESTAMP | TIMESTAMP | Closed date and time of the SR if SR is closed. | |||||
SERVICE_REQUEST_OPEN_TIMESTAMP | TIMESTAMP | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. | |||||
SERVICE_REQUEST_CATEGORY_ID | NUMBER | 38 | 0 | Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. | DW_HRSR_CATEGORY_D_TL | CATEGORY_ID | |
SERVICE_REQUEST_STATUS_CODE | VARCHAR2 | 64 | Lookup code that indicates the status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_CODE_D_TL | CODE | ||
SERVICE_REQUEST_STATUS_TYPE_CODE | VARCHAR2 | 64 | Lookup code the indicates the status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_TYPE_CODE_D_TL | CODE | ||
SERVICE_REQUEST_SEVERITY_CODE | VARCHAR2 | 64 | Lookup code that indicates the severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_HRSR_SEVERITY_CODE_D_TL | CODE | ||
SERVICE_REQUEST_RESOLUTION_CODE | VARCHAR2 | 64 | Lookup code that indicates the resolution of service request, such as SATISFIED, NOT_SATISFIED, RETURNED_PRODUCT, NEW_PURCHASE, UNKNOWN. | DW_HRSR_RESOLUTION_CODE_D_TL | CODE | ||
SERVICE_REQUEST_CHANNEL_TYPE_CODE | VARCHAR2 | 64 | Lookup code that indicates the channel type. Examples: EMAIL, PHONE, FACEBOOK, TWITTER. | DW_HRSR_CHANNEL_TYPE_CODE_D_TL | CODE | ||
SERVICE_REQUEST_TRANSFER_REASON_CODE | VARCHAR2 | 64 | Lookup code that indicates the transfer reasonIncorrectly Routed, Owner Unavailable, Workload Balancing | DW_HRSR_TRANSFER_REASON_CODE_D_TL | CODE | ||
SERVICE_REQUEST_RESOLVE_OUTCOME_CODE | VARCHAR2 | 64 | Lookup code that indicates the outcome of a service request resolution, such as "solution provided", "unable to resolve", "customer abandoned". | DW_HRSR_RESOLVE_OUTCOME_CODE_D_TL | CODE | ||
SERVICE_REQUEST_DELETED_FLAG | VARCHAR2 | 16 | Indicates whether the service request is logically deleted. | ||||
CREATION_TIMESTAMP | TIMESTAMP | Indicates the date and time of the creation of the row in life cycle table | |||||
PRIMARY_CONTACT_PER_ASGN_NUM | VARCHAR2 | 64 | Person Contact Person Assignment Number | ||||
ANCHOR_DATE | DATE | Creation Date | |||||
ASSIGNMENT_ID | NUMBER | 38 | 0 | Assignment Identifier | |||
REPORTING_ESTABLISHMENT_ID | NUMBER | 38 | 0 | Workers Reporting Establishment Identifier | DW_REPORTING_EST_D | REPORTING_EST_ID | |
DEPARTMENT_ID | NUMBER | 38 | 0 | Workers Department Identifier | DW_DEPARTMENT_D | DEPARTMENT_ID | |
JOB_ID | NUMBER | 38 | 0 | Workers Job Identifier | DW_JOB_D | JOB_ID | |
LOCATION_ID | NUMBER | 38 | 0 | Workers Location Identifier | DW_WORKER_LOCATION_D | LOCATION_ID | |
POSITION_ID | NUMBER | 38 | 0 | Workers Position Identifier | DW_POSITION_D | POSITION_ID | |
GRADE_ID | NUMBER | 38 | 0 | Workers Grade Identifier | DW_PAY_GRADE_D | GRADE_ID | |
LEGAL_EMPLOYER_ID | NUMBER | 38 | 0 | Workers Legal Employer Identifier | DW_LEGAL_EMPLOYER_D | LEGAL_EMPLOYER_ID | |
BUSINESS_UNIT_ID | NUMBER | 38 | 0 | Workers Business Unit Identifier | DW_BUSINESS_UNIT_D | BUSINESS_UNIT_ID | |
PERIOD_OF_SERVICE_ID | NUMBER | 38 | 0 | Workers Period of Service Identifier | DW_SERVICE_PERIOD_D | PERIOD_OF_SERVICE_ID | |
PERSON_TYPE_ID | NUMBER | 38 | 0 | Workers Person Type Identifier | DW_PERSON_TYPE_D_TL | PERSON_TYPE_ID | |
ASSIGNMENT_STATUS_TYPE_ID | NUMBER | 38 | 0 | Workers Assignment Status Type Identifier | DW_ASSIGNMENT_STATUS_D_TL | ASSIGNMENT_STATUS_TYPE_ID | |
ASSIGNMENT_NUMBER | VARCHAR2 | 32 | Workers Assignment Number | ||||
ASSIGNMENT_NAME | VARCHAR2 | 128 | Workers Assignment Name | ||||
WORKER_TYPE | VARCHAR2 | 32 | Indicates type of records for worker- assignment or employment terms | DW_WORKER_TYPE_D_TL | WORKER_TYPE | ||
WORKER_CATEGORY | VARCHAR2 | 32 | Workers category like Blue collar or Civil Servant etc | DW_WORKER_CATEGORY_D_TL | WORKER_CATEGORY | ||
ASSIGNMENT_CATEGORY | VARCHAR2 | 32 | Workers assignment defined category. For example Full-Time Permanent or Part-Time Permanent | DW_ASSIGNMENT_CATEGORY_D_TL | ASSIGNMENT_CATEGORY | ||
LEGISLATION_CODE | VARCHAR2 | 256 | Workers Legislation | ||||
SEX | VARCHAR2 | 32 | Worker Sex | ||||
ETHNICITY | VARCHAR2 | 32 | Worker Ethnicity | ||||
PRIMARY_FLAG | VARCHAR2 | 32 | Represents workers overall Primary assignment | ||||
PRIMARY_ASSIGNMENT_FLAG | VARCHAR2 | 32 | Workers Primary assignment Flag | ||||
SYSTEM_PERSON_TYPE | VARCHAR2 | 32 | Workers Person Type in System | ||||
PAY_SYSTEM_STATUS | VARCHAR2 | 32 | Workers Payroll status indicating whether the assignment is processed in payroll runs. | ||||
PER_SYSTEM_STATUS | VARCHAR2 | 32 | Workers HR status used to determine how the assignment is processed | ||||
FULL_PART_TIME_FLAG | VARCHAR2 | 32 | Workers Full Part Time Flag | ||||
PERMANENT_TEMPORARY_FLAG | VARCHAR2 | 32 | Workers Permanent Temporary Flag | ||||
SUPERVISOR_ASSIGNMENT_ID | NUMBER | 38 | 0 | Workers Line Manager Assignment Identifier | DW_PERSON_D | PERSON_ID | |
SUPERVISOR_ID | NUMBER | 38 | 0 | Workers Line Manager Person Identifier | DW_PERSON_D | PERSON_ID | |
HEADCOUNT | NUMBER | Workers Headcount Value | |||||
FTE | NUMBER | Workers FTE Value | |||||
AGE_IN_YEARS | NUMBER | 38 | 0 | Workers Age as of doc end Date in Years | |||
AGE_IN_MONTHS | NUMBER | 38 | 0 | Workers Age as of doc end Date in months | |||
TENURE_IN_YEARS | NUMBER | 38 | 0 | Workers Tenure as of doc end Date in years | |||
TENURE_IN_MONTHS | NUMBER | 38 | 0 | Workers Tenure as of doc end Date in Months | |||
BARGAINING_UNIT_CODE | VARCHAR2 | 32 | Bargaining Unit Code | ||||
PROBATION_PERIOD | NUMBER | Duration of probation period | |||||
PROBATION_UNIT | VARCHAR2 | 32 | Units of probation period duration | ||||
FREQUENCY | VARCHAR2 | 32 | Frequency of normal working hours:week,month,year | ||||
NORMAL_HOURS | NUMBER | Normal working hours |
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