DW_HRSR_SERVICE_REQUEST_EF (Preview)

This table requires activation of HR Help Desk functional area. Service Request Details

Details

Module:

Key Columns

SERVICE_REQUEST_ID

Columns

Columns
Name Datatype Length Precision Not Null Comments Referred Table Referred Column
SERVICE_REQUEST_ID NUMBER 38 0 True Service Request ID    
SOURCE_RECORD_ID VARCHAR2 256     This column is for Oracle Internal use only. System    
PRIMARY_CONTACT_PERSON_ID NUMBER 38 0   Primary Contact Person ID    
ASSIGNEE_RESOURCE_ID NUMBER 38 0   Assigned to Resource ID    
QUEUE_ID NUMBER 38 0   The queue ID the service request is assigned to. DW_HRSR_QUEUE_D QUEUE_ID
CATEGORY_ID NUMBER 38 0   Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. DW_HRSR_CATEGORY_D_TL CATEGORY_ID
STATUS_CODE VARCHAR2 64     Lookup code that indicates the status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_HRSR_STATUS_CODE_D_TL CODE
STATUS_TYPE_CODE VARCHAR2 64     Lookup code the indicates the status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_HRSR_STATUS_TYPE_CODE_D_TL CODE
SEVERITY_CODE VARCHAR2 64     Lookup code that indicates the severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. DW_HRSR_SEVERITY_CODE_D_TL CODE
INTERNAL_PRIORITY_CODE VARCHAR2 64     Lookup code that indicates the internal priority of the service request, such as HIGH, NORMAL, LOW. DW_HRSR_INTERNAL_PRIORITY_CODE_D_TL CODE
PROBLEM_CODE VARCHAR2 64     Lookup code that indicates the identified problem of the service request, such as PRODUCT, USER, DOCS. DW_HRSR_PROBLEM_CODE_D_TL CODE
RESOLUTION_CODE VARCHAR2 64     Lookup code that indicates the resolution of service request, such as SATISFIED, NOT_SATISFIED, RETURNED_PRODUCT, NEW_PURCHASE, UNKNOWN. DW_HRSR_RESOLUTION_CODE_D_TL CODE
SOURCE_CODE VARCHAR2 64     Lookup code that indicates how the SR was entered into the system, such as AGENT_UI, CUSTOMER_UI, API. DW_HRSR_SOURCE_CODE_D_TL CODE
CHANNEL_TYPE_CODE VARCHAR2 64     Lookup code that indicates the channel type. Examples: EMAIL, PHONE, FACEBOOK, TWITTER. DW_HRSR_CHANNEL_TYPE_CODE_D_TL CODE
STRIPE_CODE VARCHAR2 64     Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. DW_HRSR_STRIPE_CODE_D_TL CODE
RESOLVE_OUTCOME_CODE VARCHAR2 64     Lookup code that indicates the outcome of a service request resolution, such as "solution provided", "unable to resolve", "customer abandoned". DW_HRSR_RESOLVE_OUTCOME_CODE_D_TL CODE
CREATION_DATE DATE       Indicates the date and time of the creation of the row.    
OPEN_DATE DATE       Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.    
LAST_REOPEN_DATE DATE       Last reopen date of the SR if SR was reopened.    
LAST_RESOLVED_DATE DATE       Last resolved date of the SR if the SR has been resolved.    
CLOSED_DATE DATE       Closed date of the SR if SR is closed.    
INITIAL_QUEUE_ASSIGN_DATE DATE       The date and time the SR was first assigned to a Queue. This value is auto-generated.    
LAST_QUEUE_ASSIGN_DATE DATE       The date and time the Queue assignment for the SR last changed. This value is auto-generated.    
INITIAL_RESOURCE_ASSIGN_DATE DATE       The date and time the SR was first assigned to a Resource. This value is auto-generated.    
LAST_RESOURCE_ASSIGN_DATE DATE       The date and time the Resource assignment for the SR last changed. This value is auto-generated.    
SERVICE_REQUEST_LAST_UPDATE_DATE DATE       This is for Internal use.    
SERVICE_REQUEST_NUMBER VARCHAR2 64     Auto-generated unique number with customizable format.    
CRITICAL_FLAG VARCHAR2 16     Indicates whether the service request is critical (Y or N).    
TITLE VARCHAR2 999     A brief title of the service request.    
PROBLEM_DESCRIPTION VARCHAR2 999     Problem description/statement/steps to reproduce issue for the service request.    
RESOLVED_BY VARCHAR2 256     Indicates the user who resolved the service request.    
DELETED_FLAG VARCHAR2 16     Indicates whether the service request is logically deleted (Y or N).    
RESOLVE_DESCRIPTION VARCHAR2 999     Solution description, how the service request has been resolved.    
SERVICE_REQUEST_CREATED_BY VARCHAR2 256     This is for Internal use.    
SERVICE_REQUEST_LAST_UPDATED_BY VARCHAR2 256     This is for Internal use.    
CREATION_TIMESTAMP TIMESTAMP       Indicates the date and time of the creation of the row.    
OPEN_TIMESTAMP TIMESTAMP       Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.    
LAST_REOPEN_TIMESTAMP TIMESTAMP       Last reopen date of the SR if SR was reopened.    
LAST_RESOLVED_TIMESTAMP TIMESTAMP       Last resolved date of the SR if the SR has been resolved.    
CLOSED_TIMESTAMP TIMESTAMP       Closed date of the SR if SR is closed.    
INITIAL_QUEUE_ASSIGN_TIMESTAMP TIMESTAMP       The date and time the SR was first assigned to a Queue. This value is auto-generated.    
LAST_QUEUE_ASSIGN_TIMESTAMP TIMESTAMP       The date and time the Queue assignment for the SR last changed. This value is auto-generated.    
INITIAL_RESOURCE_ASSIGN_TIMESTAMP TIMESTAMP       The date and time the SR was first assigned to a Resource. This value is auto-generated.    
LAST_RESOURCE_ASSIGN_TIMESTAMP TIMESTAMP       The date and time the Resource assignment for the SR last changed. This value is auto-generated.    
SERVICE_REQUEST_LAST_UPDATE_TIMESTAMP TIMESTAMP       This is for Internal use.    
LAST_TRANSFER_DATE DATE       Indicates the date and time of the last transfer of the service request.    
FIRST_TRANSFER_DATE DATE       Indicates the date and time of the last transfer of the service request.    
LAST_TRANSFER_TIMESTAMP TIMESTAMP       Indicates the date and time of the last transfer of the service request.    
FIRST_TRANSFER_TIMESTAMP TIMESTAMP       Indicates the date and time of the last transfer of the service request.    
LAST_TRANSFERRED_BY VARCHAR2 256     Indicates the user who last transferred the service request.    
TRANSFER_COUNT NUMBER 38 0   Count showing how many times a service request has been transferred.    
TRANSFER_FLAG VARCHAR2 32     derive logic from FAW (case when transfer_count > 0 then 'Y' else 'N' end)    
TRANSFER_NOTE VARCHAR2 999     This field contains information about transfer note.    
TRANSFER_REASON_CODE VARCHAR2 64     Lookup code that indicates the transfer reason. DW_HRSR_TRANSFER_REASON_CODE_D_TL CODE
PRIMARY_CONTACT_PER_ASGN_NUM VARCHAR2 64     Person Contact Person Assignment Number    
ANCHOR_DATE DATE       Creation Date    
ASSIGNMENT_ID NUMBER 38 0   Assignment Identifier    
REPORTING_ESTABLISHMENT_ID NUMBER 38 0   Workers Reporting Establishment Identifier DW_REPORTING_EST_D REPORTING_EST_ID
DEPARTMENT_ID NUMBER 38 0   Workers Department Identifier DW_DEPARTMENT_D DEPARTMENT_ID
JOB_ID NUMBER 38 0   Workers Job Identifier DW_JOB_D JOB_ID
LOCATION_ID NUMBER 38 0   Workers Location Identifier DW_WORKER_LOCATION_D LOCATION_ID
POSITION_ID NUMBER 38 0   Workers Position Identifier DW_POSITION_D POSITION_ID
GRADE_ID NUMBER 38 0   Workers Grade Identifier DW_PAY_GRADE_D GRADE_ID
LEGAL_EMPLOYER_ID NUMBER 38 0   Workers Legal Employer Identifier DW_LEGAL_EMPLOYER_D LEGAL_EMPLOYER_ID
BUSINESS_UNIT_ID NUMBER 38 0   Workers Business Unit Identifier DW_BUSINESS_UNIT_D BUSINESS_UNIT_ID
PERIOD_OF_SERVICE_ID NUMBER 38 0   Workers Period of Service Identifier DW_SERVICE_PERIOD_D PERIOD_OF_SERVICE_ID
PERSON_TYPE_ID NUMBER 38 0   Workers Person Type Identifier DW_PERSON_TYPE_D_TL PERSON_TYPE_ID
ASSIGNMENT_STATUS_TYPE_ID NUMBER 38 0   Workers Assignment Status Type Identifier DW_ASSIGNMENT_STATUS_D_TL ASSIGNMENT_STATUS_TYPE_ID
ASSIGNMENT_NUMBER VARCHAR2 32     Workers Assignment Number    
ASSIGNMENT_NAME VARCHAR2 128     Workers Assignment Name    
WORKER_TYPE VARCHAR2 32     Indicates type of records for worker- assignment or employment terms DW_WORKER_TYPE_D_TL WORKER_TYPE
WORKER_CATEGORY VARCHAR2 32     Workers category like Blue collar or Civil Servant etc DW_WORKER_CATEGORY_D_TL WORKER_CATEGORY
ASSIGNMENT_CATEGORY VARCHAR2 32     Workers assignment defined category. For example Full-Time Permanent or Part-Time Permanent DW_ASSIGNMENT_CATEGORY_D_TL ASSIGNMENT_CATEGORY
LEGISLATION_CODE VARCHAR2 256     Workers Legislation    
SEX VARCHAR2 32     Worker Sex    
ETHNICITY VARCHAR2 32     Worker Ethnicity    
PRIMARY_FLAG VARCHAR2 32     Represents workers overall Primary assignment    
PRIMARY_ASSIGNMENT_FLAG VARCHAR2 32     Workers Primary assignment Flag    
SYSTEM_PERSON_TYPE VARCHAR2 32     Workers Person Type in System    
PAY_SYSTEM_STATUS VARCHAR2 32     Workers Payroll status indicating whether the assignment is processed in payroll runs.    
PER_SYSTEM_STATUS VARCHAR2 32     Workers HR status used to determine how the assignment is processed    
FULL_PART_TIME_FLAG VARCHAR2 32     Workers Full Part Time Flag    
PERMANENT_TEMPORARY_FLAG VARCHAR2 32     Workers Permanent Temporary Flag    
SUPERVISOR_ASSIGNMENT_ID NUMBER 38 0   Workers Line Manager Assignment Identifier DW_PERSON_D PERSON_ID
SUPERVISOR_ID NUMBER 38 0   Workers Line Manager Person Identifier DW_PERSON_D PERSON_ID
HEADCOUNT NUMBER       Workers Headcount Value    
FTE NUMBER       Workers FTE Value    
AGE_IN_YEARS NUMBER 38 0   Workers Age as of doc end Date in Years    
AGE_IN_MONTHS NUMBER 38 0   Workers Age as of doc end Date in months    
TENURE_IN_YEARS NUMBER 38 0   Workers Tenure as of doc end Date in years    
TENURE_IN_MONTHS NUMBER 38 0   Workers Tenure as of doc end Date in Months    
BARGAINING_UNIT_CODE VARCHAR2 32     Bargaining Unit Code    
PROBATION_PERIOD NUMBER       Duration of probation period    
PROBATION_UNIT VARCHAR2 32     Units of probation period duration    
FREQUENCY VARCHAR2 32     Frequency of normal working hours:week,month,year    
NORMAL_HOURS NUMBER       Normal working hours    

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