I can’t access certain options from the Home page.

Check with your administrator to ensure that you have the correct permissions to access the options that you need.

I see a performance decrease when using Mozilla Firefox.

If you use Mozilla Firefox and notice a decrease in the performance of the cloud service, then ensure that the Remember History option is enabled. When Firefox is set to not remember the history of visited pages, then web content caching is also disabled, which greatly affects the performance of the service. See Firefox documentation for details on setting this option.

My analysis or project times out.

You attempt to run an analysis or project and find that it times out. You see a message similar to this:

[nQSError: 60009] The user request exceeded the maximum query governing execution time. 

This message is displayed when an Oracle Analytics query spends more than the allotted time communicating with the data source. For performance reasons, the limit for a single query to run is 10 minutes.

Try running the query again. To prevent this error, avoid long running queries.

Note:

Note: For direct connections to Oracle Database, the query limit automatically extends to 60 minutes to accommodate occasional, longer running queries. To avoid excessive loads on the database, Oracle Analytics restricts the number of queries that are allowed to automatically extend at any one time. If your analysis or project connects to any other data source or connects to an Oracle Database indirectly through Data Gateway, the query limit is always 10 minutes; the limit doesn't extend beyond 10 minutes.

I can’t see data in an analysis or project.

You open an analysis or project, but you don’t see any data in it.

There might be some temporary issue with the database. Contact your administrator for assistance.

You might not have the permissions needed to access the data. Contact the object's owner or administer and ask them to check your access permissions. You'll need read permissions to the analysis or project and any artifacts included in the analysis or project (for example, a dataset).

I can’t access a particular analysis, dashboard, or project.

You attempt to display an analysis, dashboard, or project and find that you don’t have access.

Typically you can’t access an analysis, dashboard, or project if you lack the appropriate permissions or application role for accessing it. Contact the owner of the analysis, dashboard, or project or your administrator for assistance in obtaining the proper permissions or application role.

I can’t find an analysis, dashboard, or project.

Try searching the catalog. You can search for analyses, dashboards, or projects by name (full or partial) and by folder location. The search isn’t case-sensitive. Searches of the catalog return only those objects that you have permission to see.

Contact your administrator if you still can’t find an analysis, dashboard, or project and you suspect that it was deleted by mistake. Your administrator can restore earlier versions of the catalog from recent snapshots, if required.

The analysis or project is running very slowly.

You attempt to run an analysis or project and find that it takes a long time.

Various underlying circumstances can cause an analysis or project to run slowly. Contact your administrator and ask that he review log files associated with the analysis or project. After reviewing the log files with the administrator, make the appropriate adjustments in the analysis or project.