This table requires activation of HR Help Desk functional area. Service Request Details
Module:
SERVICE_REQUEST_ID
| Name | Datatype | Length | Precision | Not Null | Comments | Referred Table | Referred Column |
|---|---|---|---|---|---|---|---|
| SERVICE_REQUEST_ID | NUMBER | 38 | 0 | True | Service Request ID | ||
| SOURCE_RECORD_ID | VARCHAR2 | 256 | This column is for Oracle Internal use only. System | ||||
| PRIMARY_CONTACT_PERSON_ID | NUMBER | 38 | 0 | Primary Contact Person ID | |||
| ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 | Assigned to Resource ID | |||
| QUEUE_ID | NUMBER | 38 | 0 | The queue ID the service request is assigned to. | DW_HRSR_QUEUE_D | QUEUE_ID | |
| CATEGORY_ID | NUMBER | 38 | 0 | Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. | DW_HRSR_CATEGORY_D_TL | CATEGORY_ID | |
| STATUS_CODE | VARCHAR2 | 64 | Lookup code that indicates the status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_CODE_D_TL | CODE | ||
| STATUS_TYPE_CODE | VARCHAR2 | 64 | Lookup code the indicates the status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_TYPE_CODE_D_TL | CODE | ||
| SEVERITY_CODE | VARCHAR2 | 64 | Lookup code that indicates the severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_HRSR_SEVERITY_CODE_D_TL | CODE | ||
| INTERNAL_PRIORITY_CODE | VARCHAR2 | 64 | Lookup code that indicates the internal priority of the service request, such as HIGH, NORMAL, LOW. | DW_HRSR_INTERNAL_PRIORITY_CODE_D_TL | CODE | ||
| PROBLEM_CODE | VARCHAR2 | 64 | Lookup code that indicates the identified problem of the service request, such as PRODUCT, USER, DOCS. | DW_HRSR_PROBLEM_CODE_D_TL | CODE | ||
| RESOLUTION_CODE | VARCHAR2 | 64 | Lookup code that indicates the resolution of service request, such as SATISFIED, NOT_SATISFIED, RETURNED_PRODUCT, NEW_PURCHASE, UNKNOWN. | DW_HRSR_RESOLUTION_CODE_D_TL | CODE | ||
| SOURCE_CODE | VARCHAR2 | 64 | Lookup code that indicates how the SR was entered into the system, such as AGENT_UI, CUSTOMER_UI, API. | DW_HRSR_SOURCE_CODE_D_TL | CODE | ||
| CHANNEL_TYPE_CODE | VARCHAR2 | 64 | Lookup code that indicates the channel type. Examples: EMAIL, PHONE, FACEBOOK, TWITTER. | DW_HRSR_CHANNEL_TYPE_CODE_D_TL | CODE | ||
| STRIPE_CODE | VARCHAR2 | 64 | Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. | DW_HRSR_STRIPE_CODE_D_TL | CODE | ||
| RESOLVE_OUTCOME_CODE | VARCHAR2 | 64 | Lookup code that indicates the outcome of a service request resolution, such as "solution provided", "unable to resolve", "customer abandoned". | DW_HRSR_RESOLVE_OUTCOME_CODE_D_TL | CODE | ||
| CREATION_DATE | DATE | Indicates the date and time of the creation of the row. | |||||
| OPEN_DATE | DATE | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. | |||||
| LAST_REOPEN_DATE | DATE | Last reopen date of the SR if SR was reopened. | |||||
| LAST_RESOLVED_DATE | DATE | Last resolved date of the SR if the SR has been resolved. | |||||
| CLOSED_DATE | DATE | Closed date of the SR if SR is closed. | |||||
| INITIAL_QUEUE_ASSIGN_DATE | DATE | The date and time the SR was first assigned to a Queue. This value is auto-generated. | |||||
| LAST_QUEUE_ASSIGN_DATE | DATE | The date and time the Queue assignment for the SR last changed. This value is auto-generated. | |||||
| INITIAL_RESOURCE_ASSIGN_DATE | DATE | The date and time the SR was first assigned to a Resource. This value is auto-generated. | |||||
| LAST_RESOURCE_ASSIGN_DATE | DATE | The date and time the Resource assignment for the SR last changed. This value is auto-generated. | |||||
| SERVICE_REQUEST_LAST_UPDATE_DATE | DATE | This is for Internal use. | |||||
| SERVICE_REQUEST_NUMBER | VARCHAR2 | 64 | Auto-generated unique number with customizable format. | ||||
| CRITICAL_FLAG | VARCHAR2 | 16 | Indicates whether the service request is critical (Y or N). | ||||
| TITLE | VARCHAR2 | 999 | A brief title of the service request. | ||||
| PROBLEM_DESCRIPTION | VARCHAR2 | 999 | Problem description/statement/steps to reproduce issue for the service request. | ||||
| RESOLVED_BY | VARCHAR2 | 256 | Indicates the user who resolved the service request. | ||||
| DELETED_FLAG | VARCHAR2 | 16 | Indicates whether the service request is logically deleted (Y or N). | ||||
| RESOLVE_DESCRIPTION | VARCHAR2 | 999 | Solution description, how the service request has been resolved. | ||||
| SERVICE_REQUEST_CREATED_BY | VARCHAR2 | 256 | This is for Internal use. | ||||
| SERVICE_REQUEST_LAST_UPDATED_BY | VARCHAR2 | 256 | This is for Internal use. | ||||
| CREATION_TIMESTAMP | TIMESTAMP | Indicates the date and time of the creation of the row. | |||||
| OPEN_TIMESTAMP | TIMESTAMP | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. | |||||
| LAST_REOPEN_TIMESTAMP | TIMESTAMP | Last reopen date of the SR if SR was reopened. | |||||
| LAST_RESOLVED_TIMESTAMP | TIMESTAMP | Last resolved date of the SR if the SR has been resolved. | |||||
| CLOSED_TIMESTAMP | TIMESTAMP | Closed date of the SR if SR is closed. | |||||
| INITIAL_QUEUE_ASSIGN_TIMESTAMP | TIMESTAMP | The date and time the SR was first assigned to a Queue. This value is auto-generated. | |||||
| LAST_QUEUE_ASSIGN_TIMESTAMP | TIMESTAMP | The date and time the Queue assignment for the SR last changed. This value is auto-generated. | |||||
| INITIAL_RESOURCE_ASSIGN_TIMESTAMP | TIMESTAMP | The date and time the SR was first assigned to a Resource. This value is auto-generated. | |||||
| LAST_RESOURCE_ASSIGN_TIMESTAMP | TIMESTAMP | The date and time the Resource assignment for the SR last changed. This value is auto-generated. | |||||
| SERVICE_REQUEST_LAST_UPDATE_TIMESTAMP | TIMESTAMP | This is for Internal use. | |||||
| LAST_TRANSFER_DATE | DATE | Indicates the date and time of the last transfer of the service request. | |||||
| FIRST_TRANSFER_DATE | DATE | Indicates the date and time of the last transfer of the service request. | |||||
| LAST_TRANSFER_TIMESTAMP | TIMESTAMP | Indicates the date and time of the last transfer of the service request. | |||||
| FIRST_TRANSFER_TIMESTAMP | TIMESTAMP | Indicates the date and time of the last transfer of the service request. | |||||
| LAST_TRANSFERRED_BY | VARCHAR2 | 256 | Indicates the user who last transferred the service request. | ||||
| TRANSFER_COUNT | NUMBER | 38 | 0 | Count showing how many times a service request has been transferred. | |||
| TRANSFER_FLAG | VARCHAR2 | 32 | derive logic from FAW (case when transfer_count > 0 then 'Y' else 'N' end) | ||||
| TRANSFER_NOTE | VARCHAR2 | 999 | This field contains information about transfer note. | ||||
| TRANSFER_REASON_CODE | VARCHAR2 | 64 | Lookup code that indicates the transfer reason. | DW_HRSR_TRANSFER_REASON_CODE_D_TL | CODE | ||
| PRIMARY_CONTACT_PER_ASGN_NUM | VARCHAR2 | 64 | Person Contact Person Assignment Number | ||||
| ANCHOR_DATE | DATE | Creation Date | |||||
| ASSIGNMENT_ID | NUMBER | 38 | 0 | Assignment Identifier | |||
| REPORTING_ESTABLISHMENT_ID | NUMBER | 38 | 0 | Workers Reporting Establishment Identifier | DW_REPORTING_EST_D | REPORTING_EST_ID | |
| DEPARTMENT_ID | NUMBER | 38 | 0 | Workers Department Identifier | DW_DEPARTMENT_D | DEPARTMENT_ID | |
| JOB_ID | NUMBER | 38 | 0 | Workers Job Identifier | DW_JOB_D | JOB_ID | |
| LOCATION_ID | NUMBER | 38 | 0 | Workers Location Identifier | DW_WORKER_LOCATION_D | LOCATION_ID | |
| POSITION_ID | NUMBER | 38 | 0 | Workers Position Identifier | DW_POSITION_D | POSITION_ID | |
| GRADE_ID | NUMBER | 38 | 0 | Workers Grade Identifier | DW_PAY_GRADE_D | GRADE_ID | |
| LEGAL_EMPLOYER_ID | NUMBER | 38 | 0 | Workers Legal Employer Identifier | DW_LEGAL_EMPLOYER_D | LEGAL_EMPLOYER_ID | |
| BUSINESS_UNIT_ID | NUMBER | 38 | 0 | Workers Business Unit Identifier | DW_BUSINESS_UNIT_D | BUSINESS_UNIT_ID | |
| PERIOD_OF_SERVICE_ID | NUMBER | 38 | 0 | Workers Period of Service Identifier | DW_SERVICE_PERIOD_D | PERIOD_OF_SERVICE_ID | |
| PERSON_TYPE_ID | NUMBER | 38 | 0 | Workers Person Type Identifier | DW_PERSON_TYPE_D_TL | PERSON_TYPE_ID | |
| ASSIGNMENT_STATUS_TYPE_ID | NUMBER | 38 | 0 | Workers Assignment Status Type Identifier | DW_ASSIGNMENT_STATUS_D_TL | ASSIGNMENT_STATUS_TYPE_ID | |
| ASSIGNMENT_NUMBER | VARCHAR2 | 32 | Workers Assignment Number | ||||
| ASSIGNMENT_NAME | VARCHAR2 | 128 | Workers Assignment Name | ||||
| WORKER_TYPE | VARCHAR2 | 32 | Indicates type of records for worker- assignment or employment terms | DW_WORKER_TYPE_D_TL | WORKER_TYPE | ||
| WORKER_CATEGORY | VARCHAR2 | 32 | Workers category like Blue collar or Civil Servant etc | DW_WORKER_CATEGORY_D_TL | WORKER_CATEGORY | ||
| ASSIGNMENT_CATEGORY | VARCHAR2 | 32 | Workers assignment defined category. For example Full-Time Permanent or Part-Time Permanent | DW_ASSIGNMENT_CATEGORY_D_TL | ASSIGNMENT_CATEGORY | ||
| LEGISLATION_CODE | VARCHAR2 | 256 | Workers Legislation | ||||
| SEX | VARCHAR2 | 32 | Worker Sex | ||||
| ETHNICITY | VARCHAR2 | 32 | Worker Ethnicity | ||||
| PRIMARY_FLAG | VARCHAR2 | 32 | Represents workers overall Primary assignment | ||||
| PRIMARY_ASSIGNMENT_FLAG | VARCHAR2 | 32 | Workers Primary assignment Flag | ||||
| SYSTEM_PERSON_TYPE | VARCHAR2 | 32 | Workers Person Type in System | ||||
| PAY_SYSTEM_STATUS | VARCHAR2 | 32 | Workers Payroll status indicating whether the assignment is processed in payroll runs. | ||||
| PER_SYSTEM_STATUS | VARCHAR2 | 32 | Workers HR status used to determine how the assignment is processed | ||||
| FULL_PART_TIME_FLAG | VARCHAR2 | 32 | Workers Full Part Time Flag | ||||
| PERMANENT_TEMPORARY_FLAG | VARCHAR2 | 32 | Workers Permanent Temporary Flag | ||||
| SUPERVISOR_ASSIGNMENT_ID | NUMBER | 38 | 0 | Workers Line Manager Assignment Identifier | DW_PERSON_D | PERSON_ID | |
| SUPERVISOR_ID | NUMBER | 38 | 0 | Workers Line Manager Person Identifier | DW_PERSON_D | PERSON_ID | |
| HEADCOUNT | NUMBER | Workers Headcount Value | |||||
| FTE | NUMBER | Workers FTE Value | |||||
| AGE_IN_YEARS | NUMBER | 38 | 0 | Workers Age as of doc end Date in Years | |||
| AGE_IN_MONTHS | NUMBER | 38 | 0 | Workers Age as of doc end Date in months | |||
| TENURE_IN_YEARS | NUMBER | 38 | 0 | Workers Tenure as of doc end Date in years | |||
| TENURE_IN_MONTHS | NUMBER | 38 | 0 | Workers Tenure as of doc end Date in Months | |||
| BARGAINING_UNIT_CODE | VARCHAR2 | 32 | Bargaining Unit Code | ||||
| PROBATION_PERIOD | NUMBER | Duration of probation period | |||||
| PROBATION_UNIT | VARCHAR2 | 32 | Units of probation period duration | ||||
| FREQUENCY | VARCHAR2 | 32 | Frequency of normal working hours:week,month,year | ||||
| NORMAL_HOURS | NUMBER | Normal working hours |
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