DW_CXSR_LIFECYCLE_F

Service Request Details

Details

Module: Service Request Management

Key Columns

LIFECYCLE_SERVICE_REQUEST_ID

Columns

Columns
Name Datatype Length Precision Not Null Comments Referred Table Referred Column
LIFECYCLE_SERVICE_REQUEST_ID NUMBER 38 0 True Audit Service Request ID
SOURCE_RECORD_ID VARCHAR2 256 This column is for Oracle Internal use only. System Generated Unique Identifier
SERVICE_REQUEST_ID NUMBER 38 0 Service Request ID
OLD_ASSIGNEE_RESOURCE_ID NUMBER 38 0 previous engineer (resource) who is assigned to work on the service request. DW_CXS_RESOURCE_D RESOURCE_ID
NEW_ASSIGNEE_RESOURCE_ID NUMBER 38 0 current engineer (resource) who is assigned to work on the service request. DW_CXS_RESOURCE_D RESOURCE_ID
OLD_QUEUE_ID NUMBER 38 0 previous queue ID the service request is assigned to. DW_CXSR_QUEUES_D QUEUE_ID
NEW_QUEUE_ID NUMBER 38 0 current queue ID the service request is assigned to. DW_CXSR_QUEUES_D QUEUE_ID
SERVICE_REQUEST_NUMBER VARCHAR2 32 Service Request Number
OLD_STATUS_CODE VARCHAR2 32 Lookup code that indicates the previous status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_CXSR_STATUS_CODE_D_TL CODE
NEW_STATUS_CODE VARCHAR2 32 Lookup code that indicates the current status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_CXSR_STATUS_CODE_D_TL CODE
OLD_STATUS_TYPE_CODE VARCHAR2 32 Lookup code the indicates the previous status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_CXSR_STATUS_TYPE_CODE_D_TL CODE
NEW_STATUS_TYPE_CODE VARCHAR2 32 Lookup code the indicates the current status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_CXSR_STATUS_TYPE_CODE_D_TL CODE
OLD_SEVERITY_CODE VARCHAR2 32 Lookup code that indicates the previous severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. DW_CXSR_SEVERITY_CODE_D_TL CODE
NEW_SEVERITY_CODE VARCHAR2 32 Lookup code that indicates the current severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. DW_CXSR_SEVERITY_CODE_D_TL CODE
SERVICE_REQUEST_STRIPE_CODE VARCHAR2 32 Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. DW_CXSR_STRIPE_CODE_D_TL CODE
SERVICE_REQUEST_CREATION_DATE DATE Indicates the date of the creation of the row.
LAST_UPDATE_DATE DATE Indicates the date of the last update of the row.
AUDIT_START_DATE DATE Indicates the date of the audit start.
AUDIT_END_DATE DATE Indicates the date of the audit end.
SERVICE_REQUEST_CREATION_TIMESTAMP TIMESTAMP Indicates the date and time of the creation of the row.
LAST_UPDATE_TIMESTAMP TIMESTAMP Indicates the date and time of the last update of the row.
AUDIT_START_TIMESTAMP TIMESTAMP Indicates the date and time of the audit start.
AUDIT_END_TIMESTAMP TIMESTAMP Indicates the date and time of the audit end.
CREATED_BY VARCHAR2 64 Indicates the user who created the service request.
LAST_UPDATED_BY VARCHAR2 64 Indicates the user who last updated the service request.
LAST_UPDATE_LOGIN VARCHAR2 128 indicates the session login associated to the user who last updated the row.
AUDIT_SEQUENCE_NUMBER NUMBER 38 0 Audit sequence number
AUDIT_DURATION_MILLISECOND NUMBER 38 0 indicates the duration of audit in milliseconds
LATEST_AUDIT_FLAG VARCHAR2 16 indicates the most recent audit record
AUDIT_HISTORY_COMPLETE_FLAG VARCHAR2 16 indicates where audit history is complete for the service request
STATUS_SEQUENCE_NUMBER NUMBER 38 0 status sequence number
STATUS_TYPE_SEQUENCE_NUMBER NUMBER 38 0 status type sequence number
SEVERITY_SEQUENCE_NUMBER NUMBER 38 0 serverity sequence number
ASSIGNEE_RESOURCE_SEQUENCE_NUMBER NUMBER 38 0 resource sequence number
QUEUE_SEQUENCE_NUMBER NUMBER 38 0 queue sequence number
REOPEN_EVENT_FLAG VARCHAR2 16 indicates whether service request was re-opened
SERVICE_REQUEST_LAST_RESOLVED_DATE DATE Last resolved date of the SR if the SR has been resolved.
SERVICE_REQUEST_CLOSED_DATE DATE Closed date of the SR if SR is closed.
SERVICE_REQUEST_OPEN_DATE DATE Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.
SERVICE_REQUEST_LAST_RESOLVED_TIMESTAMP TIMESTAMP Last resolved date and time of the SR if the SR has been resolved.
SERVICE_REQUEST_CLOSED_TIMESTAMP TIMESTAMP Closed date and time of the SR if SR is closed.
SERVICE_REQUEST_OPEN_TIMESTAMP TIMESTAMP Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.
SERVICE_REQUEST_BUSINESS_UNIT_ORGANIZATION_ID NUMBER 38 0 Stores the Business Unit Org Id of the service request.
SERVICE_REQUEST_ACCOUNT_PARTY_ID NUMBER 38 0 Account Id
SERVICE_REQUEST_CATEGORY_ID NUMBER 38 0 Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. DW_CXSR_CATEGORIES_D_TL CATEGORY_ID
SERVICE_REQUEST_DELETED_FLAG VARCHAR2 16 Indicates whether the service request is logically deleted.
CREATION_TIMESTAMP TIMESTAMP Indicates the date and time of the creation of the row in life cycle table