HCM - HR Helpdesk Requests Overview (Preview)
Description
This subject area provides details of the HR Help Desk Requests that are created by the workers and are assigned to the agents, their severities and statuses.. Provides details of count of request, status, milestones etc.
Business Questions
This subject area can answer the following business questions:
Job Roles
The following job roles secure access to this subject area:
Duty Roles
The following duty roles secure access to this subject area:
Primary Navigation
Home Page > Help Desk
Time Reporting
You can use this subject area to report on trends based on various time periods, such as year, quarter, and month.
Time dimension is linked to Help Desk Request Date.Open Date.
Transactional Grain
This subject area returns data at the grain of the HRHD Request lifecycle that includes the changes to the agent, severity, status.
Special Considerations
The following ESS jobs have to be run in the cloud application to view data from this subject area. 1.Execute Incremental Load of SR Audit Data for Reporting. 2. Auto-Close HR Help Desk Service Requests. 3. Loads Service Request Lifecycle Data. 4. Refresh Service Categories for Reporting. 5.Refresh Denormalized Product Catalog Table for BI. 6. Reporting Hierarchy Generation.