DW_HRSR_SERVICE_REQUEST_EF (Preview)

This table requires activation of HR Help Desk functional area. Service Request Details

Details

Module:

Key Columns

SERVICE_REQUEST_ID

Columns

Columns
Name Datatype Length Precision Not Null Comments Referred Table Referred Column
SERVICE_REQUEST_ID NUMBER 38 0 True Service Request ID
SOURCE_RECORD_ID VARCHAR2 256 This column is for Oracle Internal use only. System
PRIMARY_CONTACT_PERSON_ID NUMBER 38 0 Primary Contact Person ID
ASSIGNEE_RESOURCE_ID NUMBER 38 0 Assigned to Resource ID
QUEUE_ID NUMBER 38 0 The queue ID the service request is assigned to. DW_HRSR_QUEUE_D QUEUE_ID
CATEGORY_ID NUMBER 38 0 Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. DW_HRSR_CATEGORY_D_TL CATEGORY_ID
STATUS_CODE VARCHAR2 64 Lookup code that indicates the status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_HRSR_STATUS_CODE_D_TL CODE
STATUS_TYPE_CODE VARCHAR2 64 Lookup code the indicates the status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. DW_HRSR_STATUS_TYPE_CODE_D_TL CODE
SEVERITY_CODE VARCHAR2 64 Lookup code that indicates the severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. DW_HRSR_SEVERITY_CODE_D_TL CODE
INTERNAL_PRIORITY_CODE VARCHAR2 64 Lookup code that indicates the internal priority of the service request, such as HIGH, NORMAL, LOW. DW_HRSR_INTERNAL_PRIORITY_CODE_D_TL CODE
PROBLEM_CODE VARCHAR2 64 Lookup code that indicates the identified problem of the service request, such as PRODUCT, USER, DOCS. DW_HRSR_PROBLEM_CODE_D_TL CODE
RESOLUTION_CODE VARCHAR2 64 Lookup code that indicates the resolution of service request, such as SATISFIED, NOT_SATISFIED, RETURNED_PRODUCT, NEW_PURCHASE, UNKNOWN. DW_HRSR_RESOLUTION_CODE_D_TL CODE
SOURCE_CODE VARCHAR2 64 Lookup code that indicates how the SR was entered into the system, such as AGENT_UI, CUSTOMER_UI, API. DW_HRSR_SOURCE_CODE_D_TL CODE
CHANNEL_TYPE_CODE VARCHAR2 64 Lookup code that indicates the channel type. Examples: EMAIL, PHONE, FACEBOOK, TWITTER. DW_HRSR_CHANNEL_TYPE_CODE_D_TL CODE
STRIPE_CODE VARCHAR2 64 Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. DW_HRSR_STRIPE_CODE_D_TL CODE
RESOLVE_OUTCOME_CODE VARCHAR2 64 Lookup code that indicates the outcome of a service request resolution, such as "solution provided", "unable to resolve", "customer abandoned". DW_HRSR_RESOLVE_OUTCOME_CODE_D_TL CODE
CREATION_DATE DATE Indicates the date and time of the creation of the row.
OPEN_DATE DATE Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.
LAST_REOPEN_DATE DATE Last reopen date of the SR if SR was reopened.
LAST_RESOLVED_DATE DATE Last resolved date of the SR if the SR has been resolved.
CLOSED_DATE DATE Closed date of the SR if SR is closed.
INITIAL_QUEUE_ASSIGN_DATE DATE The date and time the SR was first assigned to a Queue. This value is auto-generated.
LAST_QUEUE_ASSIGN_DATE DATE The date and time the Queue assignment for the SR last changed. This value is auto-generated.
INITIAL_RESOURCE_ASSIGN_DATE DATE The date and time the SR was first assigned to a Resource. This value is auto-generated.
LAST_RESOURCE_ASSIGN_DATE DATE The date and time the Resource assignment for the SR last changed. This value is auto-generated.
SERVICE_REQUEST_LAST_UPDATE_DATE DATE This is for Internal use.
SERVICE_REQUEST_NUMBER VARCHAR2 64 Auto-generated unique number with customizable format.
CRITICAL_FLAG VARCHAR2 16 Indicates whether the service request is critical (Y or N).
TITLE VARCHAR2 999 A brief title of the service request.
PROBLEM_DESCRIPTION VARCHAR2 999 Problem description/statement/steps to reproduce issue for the service request.
RESOLVED_BY VARCHAR2 256 Indicates the user who resolved the service request.
DELETED_FLAG VARCHAR2 16 Indicates whether the service request is logically deleted (Y or N).
RESOLVE_DESCRIPTION VARCHAR2 999 Solution description, how the service request has been resolved.
SERVICE_REQUEST_CREATED_BY VARCHAR2 256 This is for Internal use.
SERVICE_REQUEST_LAST_UPDATED_BY VARCHAR2 256 This is for Internal use.
CREATION_TIMESTAMP TIMESTAMP Indicates the date and time of the creation of the row.
OPEN_TIMESTAMP TIMESTAMP Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date.
LAST_REOPEN_TIMESTAMP TIMESTAMP Last reopen date of the SR if SR was reopened.
LAST_RESOLVED_TIMESTAMP TIMESTAMP Last resolved date of the SR if the SR has been resolved.
CLOSED_TIMESTAMP TIMESTAMP Closed date of the SR if SR is closed.
INITIAL_QUEUE_ASSIGN_TIMESTAMP TIMESTAMP The date and time the SR was first assigned to a Queue. This value is auto-generated.
LAST_QUEUE_ASSIGN_TIMESTAMP TIMESTAMP The date and time the Queue assignment for the SR last changed. This value is auto-generated.
INITIAL_RESOURCE_ASSIGN_TIMESTAMP TIMESTAMP The date and time the SR was first assigned to a Resource. This value is auto-generated.
LAST_RESOURCE_ASSIGN_TIMESTAMP TIMESTAMP The date and time the Resource assignment for the SR last changed. This value is auto-generated.
SERVICE_REQUEST_LAST_UPDATE_TIMESTAMP TIMESTAMP This is for Internal use.
LAST_TRANSFER_DATE DATE Indicates the date and time of the last transfer of the service request.
FIRST_TRANSFER_DATE DATE Indicates the date and time of the last transfer of the service request.
LAST_TRANSFER_TIMESTAMP TIMESTAMP Indicates the date and time of the last transfer of the service request.
FIRST_TRANSFER_TIMESTAMP TIMESTAMP Indicates the date and time of the last transfer of the service request.
LAST_TRANSFERRED_BY VARCHAR2 256 Indicates the user who last transferred the service request.
TRANSFER_COUNT NUMBER 38 0 Count showing how many times a service request has been transferred.
TRANSFER_FLAG VARCHAR2 32 derive logic from FAW (case when transfer_count > 0 then 'Y' else 'N' end)
TRANSFER_NOTE VARCHAR2 999 This field contains information about transfer note.
TRANSFER_REASON_CODE VARCHAR2 64 Lookup code that indicates the transfer reason. DW_HRSR_TRANSFER_REASON_CODE_D_TL CODE
PRIMARY_CONTACT_PER_ASGN_NUM VARCHAR2 64 Person Contact Person Assignment Number
ANCHOR_DATE DATE Creation Date
ASSIGNMENT_ID NUMBER 38 0 Assignment Identifier
REPORTING_ESTABLISHMENT_ID NUMBER 38 0 Workers Reporting Establishment Identifier DW_REPORTING_EST_D REPORTING_EST_ID
DEPARTMENT_ID NUMBER 38 0 Workers Department Identifier DW_DEPARTMENT_D DEPARTMENT_ID
JOB_ID NUMBER 38 0 Workers Job Identifier DW_JOB_D JOB_ID
LOCATION_ID NUMBER 38 0 Workers Location Identifier DW_WORKER_LOCATION_D LOCATION_ID
POSITION_ID NUMBER 38 0 Workers Position Identifier DW_POSITION_D POSITION_ID
GRADE_ID NUMBER 38 0 Workers Grade Identifier DW_PAY_GRADE_D GRADE_ID
LEGAL_EMPLOYER_ID NUMBER 38 0 Workers Legal Employer Identifier DW_LEGAL_EMPLOYER_D LEGAL_EMPLOYER_ID
BUSINESS_UNIT_ID NUMBER 38 0 Workers Business Unit Identifier DW_BUSINESS_UNIT_D BUSINESS_UNIT_ID
PERIOD_OF_SERVICE_ID NUMBER 38 0 Workers Period of Service Identifier DW_SERVICE_PERIOD_D PERIOD_OF_SERVICE_ID
PERSON_TYPE_ID NUMBER 38 0 Workers Person Type Identifier DW_PERSON_TYPE_D_TL PERSON_TYPE_ID
ASSIGNMENT_STATUS_TYPE_ID NUMBER 38 0 Workers Assignment Status Type Identifier DW_ASSIGNMENT_STATUS_D_TL ASSIGNMENT_STATUS_TYPE_ID
ASSIGNMENT_NUMBER VARCHAR2 32 Workers Assignment Number
ASSIGNMENT_NAME VARCHAR2 128 Workers Assignment Name
WORKER_TYPE VARCHAR2 32 Indicates type of records for worker- assignment or employment terms DW_WORKER_TYPE_D_TL WORKER_TYPE
WORKER_CATEGORY VARCHAR2 32 Workers category like Blue collar or Civil Servant etc DW_WORKER_CATEGORY_D_TL WORKER_CATEGORY
ASSIGNMENT_CATEGORY VARCHAR2 32 Workers assignment defined category. For example Full-Time Permanent or Part-Time Permanent DW_ASSIGNMENT_CATEGORY_D_TL ASSIGNMENT_CATEGORY
LEGISLATION_CODE VARCHAR2 256 Workers Legislation
SEX VARCHAR2 32 Worker Sex
ETHNICITY VARCHAR2 32 Worker Ethnicity
PRIMARY_FLAG VARCHAR2 32 Represents workers overall Primary assignment
PRIMARY_ASSIGNMENT_FLAG VARCHAR2 32 Workers Primary assignment Flag
SYSTEM_PERSON_TYPE VARCHAR2 32 Workers Person Type in System
PAY_SYSTEM_STATUS VARCHAR2 32 Workers Payroll status indicating whether the assignment is processed in payroll runs.
PER_SYSTEM_STATUS VARCHAR2 32 Workers HR status used to determine how the assignment is processed
FULL_PART_TIME_FLAG VARCHAR2 32 Workers Full Part Time Flag
PERMANENT_TEMPORARY_FLAG VARCHAR2 32 Workers Permanent Temporary Flag
SUPERVISOR_ASSIGNMENT_ID NUMBER 38 0 Workers Line Manager Assignment Identifier DW_PERSON_D PERSON_ID
SUPERVISOR_ID NUMBER 38 0 Workers Line Manager Person Identifier DW_PERSON_D PERSON_ID
HEADCOUNT NUMBER Workers Headcount Value
FTE NUMBER Workers FTE Value
AGE_IN_YEARS NUMBER 38 0 Workers Age as of doc end Date in Years
AGE_IN_MONTHS NUMBER 38 0 Workers Age as of doc end Date in months
TENURE_IN_YEARS NUMBER 38 0 Workers Tenure as of doc end Date in years
TENURE_IN_MONTHS NUMBER 38 0 Workers Tenure as of doc end Date in Months
BARGAINING_UNIT_CODE VARCHAR2 32 Bargaining Unit Code
PROBATION_PERIOD NUMBER Duration of probation period
PROBATION_UNIT VARCHAR2 32 Units of probation period duration
FREQUENCY VARCHAR2 32 Frequency of normal working hours:week,month,year
NORMAL_HOURS NUMBER Normal working hours