CX - Activity

This table describes the Activity Metrics.

Metric	Metric Definition
# of Activities	The total Activities
# of Appointments	The total Appointments (Activity function = Appointments)
# of Call Reports	The total Call Reports (Activity function = Call Reports)
# of Completed Activities	The total Completed Activities (Status = Complete)
# of Expired Activities	The total Expired Activities (Status not equal to Complete/Cancelled & Current Date > Activity Due Date)
# of Open Activities	The total Open Activities (Status not equal to Complete/Cancelled)
# of Tasks	The total Tasks (Activity function = Task)
Average Activity Duration For Completed Activities	Average time to Complete the Activity
Average Number of Activities Per Team Member	Average number of Activity per Team Member. This metric is compurted as follows: # of Activities/# of Resources