CX - Lead Activity
This table describes the Lead Activity Metrics.
| Metric | Metric Definition |
|---|---|
| # of Completed Lead Activities | The total Completed Activities associated to Leads (Activity Status = Complete) |
| # of Expired Lead Activities | The total Expired Activities associated to Leads (Activity Status not equal to Complete/Cancelled & Current Date > Activity Due Date) |
| # of Lead Activities | The total Activities associated to Leads |
| # of Lead Activities for Highly Ranked Leads | The total Activities for highly ranked Leads (Lead Rank = Hot) |
| # of Lead Appointments | The total Appointments associated to Leads (Activity function = Appointments) |
| # of Lead Call Reports | The total Call Reports associated to Leads (Activity function = Call Reports) |
| # of Lead Tasks | The total Tasks associated to Leads (Activity function = Task) |
| # of Open Lead Activities | The total Open Activities associated to Leads (Activity Status not equal to Complete/Cancelled) |
| Activity Rate - Converted Leads | The rate of Activities for Converted Leads. This metric is computed as follows: 100 * # of Activities for Converted Leads/# of Converted Leads |
| Activity Rate - Qualified Leads | The rate of Activities for Qualified Leads. This metric is computed as follows: 100 * # of Activities for Qualified Leads/# of Qualified Leads |
| Activity Rate - Rejected Leads | The rate of Activities for Rejected Leads. This metric is computed as follows:100 * # of Activities for Rejected Leads/# of Rejected Leads |
| Activity Rate - Retired Leads | The rate of Activities for Retired Leads. This metric is computed as follows: 100 * # of Activities for Retired Leads/# of Retired Leads |
| Activity Rate - Unaccepted Leads | The rate of Activities for Unaccepted Leads. This metric is computed as follows: 100 * # of Activities for Unaccepted Leads/# of Unaccepted Leads |
| Activity Rate - Unassigned Leads | The rate of Activities for Unassigned Leads. This metric is computed as follows: 100 * # of Activities for Unassigned Leads/# of Unassigned Leads |
| Activity Rate - Unconverted Leads | The rate of Activities for Unconverted Leads. This metric is computed as follows: 100 * # of Activities for Unconverted Leads/# of Unconverted Leads |
| Average Activity Duration For Completed Activities | The average time taken to complete an activity. This metric is computed as follows: Activity duration for completed activity/# of Completed Activities |
| Average Number of Lead Activities Per Team Member | The average number of Lead Activities per Team member. |
| Lead Activity Rate | The rate of Activities for Leads. This metric is computed as follows: 100 * # of Lead Activities/# of Leads |
| Lead First Response Time | The time to respond to an assigned Lead. This metric is computed as follows: Date of first Lead Activity - Lead assigned date |
| Lead Idle Days | The days since the last Lead Activity. This metric is computed as follows: Current Date - Last Lead Activity Date |