# DW_HRSR_SERVICE_REQUEST_EF (Preview)

This table requires activation of HR Help Desk functional area. Service Request Details

## Details

Module:

## Key Columns

SERVICE_REQUEST_ID

## Columns

Columns
Name | Datatype | Length | Precision | Not Null | Comments | Referred Table | Referred Column
--- | --- | --- | --- | --- | --- | --- | ---
SERVICE_REQUEST_ID | NUMBER | 38 | 0 | True | Service Request ID |  |
SOURCE_RECORD_ID | VARCHAR2 | 256 |  |  | This column is for Oracle Internal use only. System |  |
PRIMARY_CONTACT_PERSON_ID | NUMBER | 38 | 0 |  | Primary Contact Person ID |  |
ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 |  | Assigned to Resource ID |  |
QUEUE_ID | NUMBER | 38 | 0 |  | The queue ID the service request is assigned to. | DW_HRSR_QUEUE_D | QUEUE_ID
CATEGORY_ID | NUMBER | 38 | 0 |  | Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. | DW_HRSR_CATEGORY_D_TL | CATEGORY_ID
STATUS_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_CODE_D_TL | CODE
STATUS_TYPE_CODE | VARCHAR2 | 64 |  |  | Lookup code the indicates the status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_TYPE_CODE_D_TL | CODE
SEVERITY_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_HRSR_SEVERITY_CODE_D_TL | CODE
INTERNAL_PRIORITY_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the internal priority of the service request, such as HIGH, NORMAL, LOW. | DW_HRSR_INTERNAL_PRIORITY_CODE_D_TL | CODE
PROBLEM_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the identified problem of the service request, such as PRODUCT, USER, DOCS. | DW_HRSR_PROBLEM_CODE_D_TL | CODE
RESOLUTION_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the resolution of service request, such as SATISFIED, NOT_SATISFIED, RETURNED_PRODUCT, NEW_PURCHASE, UNKNOWN. | DW_HRSR_RESOLUTION_CODE_D_TL | CODE
SOURCE_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates how the SR was entered into the system, such as AGENT_UI, CUSTOMER_UI, API. | DW_HRSR_SOURCE_CODE_D_TL | CODE
CHANNEL_TYPE_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the channel type. Examples: EMAIL, PHONE, FACEBOOK, TWITTER. | DW_HRSR_CHANNEL_TYPE_CODE_D_TL | CODE
STRIPE_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. | DW_HRSR_STRIPE_CODE_D_TL | CODE
RESOLVE_OUTCOME_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the outcome of a service request resolution, such as "solution provided", "unable to resolve", "customer abandoned". | DW_HRSR_RESOLVE_OUTCOME_CODE_D_TL | CODE
CREATION_DATE | DATE |  |  |  | Indicates the date and time of the creation of the row. |  |
OPEN_DATE | DATE |  |  |  | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. |  |
LAST_REOPEN_DATE | DATE |  |  |  | Last reopen date of the SR if SR was reopened. |  |
LAST_RESOLVED_DATE | DATE |  |  |  | Last resolved date of the SR if the SR has been resolved. |  |
CLOSED_DATE | DATE |  |  |  | Closed date of the SR if SR is closed. |  |
INITIAL_QUEUE_ASSIGN_DATE | DATE |  |  |  | The date and time the SR was first assigned to a Queue. This value is auto-generated. |  |
LAST_QUEUE_ASSIGN_DATE | DATE |  |  |  | The date and time the Queue assignment for the SR last changed. This value is auto-generated. |  |
INITIAL_RESOURCE_ASSIGN_DATE | DATE |  |  |  | The date and time the SR was first assigned to a Resource. This value is auto-generated. |  |
LAST_RESOURCE_ASSIGN_DATE | DATE |  |  |  | The date and time the Resource assignment for the SR last changed. This value is auto-generated. |  |
SERVICE_REQUEST_LAST_UPDATE_DATE | DATE |  |  |  | This is for Internal use. |  |
SERVICE_REQUEST_NUMBER | VARCHAR2 | 64 |  |  | Auto-generated unique number with customizable format. |  |
CRITICAL_FLAG | VARCHAR2 | 16 |  |  | Indicates whether the service request is critical (Y or N). |  |
TITLE | VARCHAR2 | 999 |  |  | A brief title of the service request. |  |
PROBLEM_DESCRIPTION | VARCHAR2 | 999 |  |  | Problem description/statement/steps to reproduce issue for the service request. |  |
RESOLVED_BY | VARCHAR2 | 256 |  |  | Indicates the user who resolved the service request. |  |
DELETED_FLAG | VARCHAR2 | 16 |  |  | Indicates whether the service request is logically deleted (Y or N). |  |
RESOLVE_DESCRIPTION | VARCHAR2 | 999 |  |  | Solution description, how the service request has been resolved. |  |
SERVICE_REQUEST_CREATED_BY | VARCHAR2 | 256 |  |  | This is for Internal use. |  |
SERVICE_REQUEST_LAST_UPDATED_BY | VARCHAR2 | 256 |  |  | This is for Internal use. |  |
CREATION_TIMESTAMP | TIMESTAMP |  |  |  | Indicates the date and time of the creation of the row. |  |
OPEN_TIMESTAMP | TIMESTAMP |  |  |  | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. |  |
LAST_REOPEN_TIMESTAMP | TIMESTAMP |  |  |  | Last reopen date of the SR if SR was reopened. |  |
LAST_RESOLVED_TIMESTAMP | TIMESTAMP |  |  |  | Last resolved date of the SR if the SR has been resolved. |  |
CLOSED_TIMESTAMP | TIMESTAMP |  |  |  | Closed date of the SR if SR is closed. |  |
INITIAL_QUEUE_ASSIGN_TIMESTAMP | TIMESTAMP |  |  |  | The date and time the SR was first assigned to a Queue. This value is auto-generated. |  |
LAST_QUEUE_ASSIGN_TIMESTAMP | TIMESTAMP |  |  |  | The date and time the Queue assignment for the SR last changed. This value is auto-generated. |  |
INITIAL_RESOURCE_ASSIGN_TIMESTAMP | TIMESTAMP |  |  |  | The date and time the SR was first assigned to a Resource. This value is auto-generated. |  |
LAST_RESOURCE_ASSIGN_TIMESTAMP | TIMESTAMP |  |  |  | The date and time the Resource assignment for the SR last changed. This value is auto-generated. |  |
SERVICE_REQUEST_LAST_UPDATE_TIMESTAMP | TIMESTAMP |  |  |  | This is for Internal use. |  |
LAST_TRANSFER_DATE | DATE |  |  |  | Indicates the date and time of the last transfer of the service request. |  |
FIRST_TRANSFER_DATE | DATE |  |  |  | Indicates the date and time of the last transfer of the service request. |  |
LAST_TRANSFER_TIMESTAMP | TIMESTAMP |  |  |  | Indicates the date and time of the last transfer of the service request. |  |
FIRST_TRANSFER_TIMESTAMP | TIMESTAMP |  |  |  | Indicates the date and time of the last transfer of the service request. |  |
LAST_TRANSFERRED_BY | VARCHAR2 | 256 |  |  | Indicates the user who last transferred the service request. |  |
TRANSFER_COUNT | NUMBER | 38 | 0 |  | Count showing how many times a service request has been transferred. |  |
TRANSFER_FLAG | VARCHAR2 | 32 |  |  | derive logic from FAW (case when transfer_count > 0 then 'Y' else 'N' end) |  |
TRANSFER_NOTE | VARCHAR2 | 999 |  |  | This field contains information about transfer note. |  |
TRANSFER_REASON_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the transfer reason. | DW_HRSR_TRANSFER_REASON_CODE_D_TL | CODE
PRIMARY_CONTACT_PER_ASGN_NUM | VARCHAR2 | 64 |  |  | Person Contact Person Assignment Number |  |
ANCHOR_DATE | DATE |  |  |  | Creation Date |  |
ASSIGNMENT_ID | NUMBER | 38 | 0 |  | Assignment Identifier |  |
REPORTING_ESTABLISHMENT_ID | NUMBER | 38 | 0 |  | Workers Reporting Establishment Identifier | DW_REPORTING_EST_D | REPORTING_EST_ID
DEPARTMENT_ID | NUMBER | 38 | 0 |  | Workers Department Identifier | DW_DEPARTMENT_D | DEPARTMENT_ID
JOB_ID | NUMBER | 38 | 0 |  | Workers Job Identifier | DW_JOB_D | JOB_ID
LOCATION_ID | NUMBER | 38 | 0 |  | Workers Location Identifier | DW_WORKER_LOCATION_D | LOCATION_ID
POSITION_ID | NUMBER | 38 | 0 |  | Workers Position Identifier | DW_POSITION_D | POSITION_ID
GRADE_ID | NUMBER | 38 | 0 |  | Workers Grade Identifier | DW_PAY_GRADE_D | GRADE_ID
LEGAL_EMPLOYER_ID | NUMBER | 38 | 0 |  | Workers Legal Employer Identifier | DW_LEGAL_EMPLOYER_D | LEGAL_EMPLOYER_ID
BUSINESS_UNIT_ID | NUMBER | 38 | 0 |  | Workers Business Unit Identifier | DW_BUSINESS_UNIT_D | BUSINESS_UNIT_ID
PERIOD_OF_SERVICE_ID | NUMBER | 38 | 0 |  | Workers Period of Service Identifier | DW_SERVICE_PERIOD_D | PERIOD_OF_SERVICE_ID
PERSON_TYPE_ID | NUMBER | 38 | 0 |  | Workers Person Type Identifier | DW_PERSON_TYPE_D_TL | PERSON_TYPE_ID
ASSIGNMENT_STATUS_TYPE_ID | NUMBER | 38 | 0 |  | Workers Assignment Status Type Identifier | DW_ASSIGNMENT_STATUS_D_TL | ASSIGNMENT_STATUS_TYPE_ID
ASSIGNMENT_NUMBER | VARCHAR2 | 32 |  |  | Workers Assignment Number |  |
ASSIGNMENT_NAME | VARCHAR2 | 128 |  |  | Workers Assignment Name |  |
WORKER_TYPE | VARCHAR2 | 32 |  |  | Indicates type of records for worker- assignment or employment terms | DW_WORKER_TYPE_D_TL | WORKER_TYPE
WORKER_CATEGORY | VARCHAR2 | 32 |  |  | Workers category like Blue collar or Civil Servant etc | DW_WORKER_CATEGORY_D_TL | WORKER_CATEGORY
ASSIGNMENT_CATEGORY | VARCHAR2 | 32 |  |  | Workers assignment defined category. For example Full-Time Permanent or Part-Time Permanent | DW_ASSIGNMENT_CATEGORY_D_TL | ASSIGNMENT_CATEGORY
LEGISLATION_CODE | VARCHAR2 | 256 |  |  | Workers Legislation |  |
SEX | VARCHAR2 | 32 |  |  | Worker Sex |  |
ETHNICITY | VARCHAR2 | 32 |  |  | Worker Ethnicity |  |
PRIMARY_FLAG | VARCHAR2 | 32 |  |  | Represents workers overall Primary assignment |  |
PRIMARY_ASSIGNMENT_FLAG | VARCHAR2 | 32 |  |  | Workers Primary assignment Flag |  |
SYSTEM_PERSON_TYPE | VARCHAR2 | 32 |  |  | Workers Person Type in System |  |
PAY_SYSTEM_STATUS | VARCHAR2 | 32 |  |  | Workers Payroll status indicating whether the assignment is processed in payroll runs. |  |
PER_SYSTEM_STATUS | VARCHAR2 | 32 |  |  | Workers HR status used to determine how the assignment is processed |  |
FULL_PART_TIME_FLAG | VARCHAR2 | 32 |  |  | Workers Full Part Time Flag |  |
PERMANENT_TEMPORARY_FLAG | VARCHAR2 | 32 |  |  | Workers Permanent Temporary Flag |  |
SUPERVISOR_ASSIGNMENT_ID | NUMBER | 38 | 0 |  | Workers Line Manager Assignment Identifier | DW_PERSON_D | PERSON_ID
SUPERVISOR_ID | NUMBER | 38 | 0 |  | Workers Line Manager Person Identifier | DW_PERSON_D | PERSON_ID
HEADCOUNT | NUMBER |  |  |  | Workers Headcount Value |  |
FTE | NUMBER |  |  |  | Workers FTE Value |  |
AGE_IN_YEARS | NUMBER | 38 | 0 |  | Workers Age as of doc end Date in Years |  |
AGE_IN_MONTHS | NUMBER | 38 | 0 |  | Workers Age as of doc end Date in months |  |
TENURE_IN_YEARS | NUMBER | 38 | 0 |  | Workers Tenure as of doc end Date in years |  |
TENURE_IN_MONTHS | NUMBER | 38 | 0 |  | Workers Tenure as of doc end Date in Months |  |
BARGAINING_UNIT_CODE | VARCHAR2 | 32 |  |  | Bargaining Unit Code |  |
PROBATION_PERIOD | NUMBER |  |  |  | Duration of probation period |  |
PROBATION_UNIT | VARCHAR2 | 32 |  |  | Units of probation period duration |  |
FREQUENCY | VARCHAR2 | 32 |  |  | Frequency of normal working hours:week,month,year |  |
NORMAL_HOURS | NUMBER |  |  |  | Normal working hours |  |

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