CX - Service Work Order

Description

This subject area provides the details of all service work orders at various levels like account, service request, product. The data is sourced from B2B service application.

Business Questions

This subject area can answer the following business questions:

Job Roles

No applicable job roles.

Duty Roles

The following duty roles secure access to this subject area:

Primary Navigation

Navigator > Service > Work Order

Time Reporting

This subject area supports historic analysis/time-based reporting of Work Orders based on Work Order Creation Date, Work Order Resolution Date, Work Order Resolution Date, Work Order Schedule Date, Work Order Start and End date.

Time dimension is linked to There are multiple role-playing time dimensions that are anchored to the following dates: 1. Work Order Creation Date 2. Work Order Resolution Date 3. Work Order Schedule Date 4. Work Order Actual Start Date 5. Work Order Actual End Date.

Transactional Grain

This subject area returns data at the grain of the Work Order level.

Special Considerations

None