Work order fact
Module: Service Request Management
WORK_ORDER_ID
| Name | Datatype | Length | Precision | Not Null | Comments | Referred Table | Referred Column |
|---|---|---|---|---|---|---|---|
| WORK_ORDER_ID | NUMBER | 38 | 0 | True | Work Order ID | ||
| SOURCE_RECORD_ID | VARCHAR2 | 256 | This column is for Oracle Internal use only. System | ||||
| WORK_ORDER_TYPE_ID | NUMBER | 38 | 0 | Type | DW_CXSR_WORK_ORDER_ACTIVITY_TYPES_D_TL | WORK_ORDER_ACTIVITY_TYPE_ID | |
| PARTNER_ACCOUNT_PARTY_ID | NUMBER | 38 | 0 | Partner Account ID | DW_CXS_PARTNER_D | PARTNER_ID | |
| REQUESTED_BY_PARTY_ID | NUMBER | 38 | 0 | Requested By | DW_CXS_RESOURCE_D | RESOURCE_ID | |
| SERVICE_REQUEST_ID | NUMBER | 38 | 0 | Service Request ID | |||
| INVENTORY_ITEM_ID | NUMBER | 38 | 0 | Inventory Item ID | DW_CXS_PRODUCT_D | INVENTORY_ITEM_ID | |
| INVENTORY_ORGANIZATION_ID | NUMBER | 38 | 0 | Inventory Organization ID | DW_INTERNAL_ORG_D_TL | ORGANIZATION_ID | |
| PRODUCT_GROUP_ID | NUMBER | 38 | 0 | Product Group ID | DW_CXS_PRODUCT_GROUP_D | PRODUCT_GROUP_ID | |
| WORK_ORDER_PARENT_ID | NUMBER | 38 | 0 | Work Order Parent ID | |||
| ACCOUNT_PARTY_ID | NUMBER | 38 | 0 | Account ID | DW_CXS_SALES_ACCOUNT_D | PARTY_ID | |
| CONTACT_PARTY_ID | NUMBER | 38 | 0 | Contact ID | DW_CXS_CONTACT_D | CONTACT_ID | |
| INSTALLED_BASE_ASSET_ID | NUMBER | 38 | 0 | Install Base Asset ID | DW_CXSR_INSTALLED_BASE_ASSETS_D_TL | ASSET_ID | |
| BUSINESS_UNIT_ORGANIZATION_ID | NUMBER | 38 | 0 | Business Unit ID | DW_INTERNAL_ORG_D_TL | ORGANIZATION_ID | |
| ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 | Assigned to ID | DW_CXS_RESOURCE_D | RESOURCE_ID | |
| FIELD_SERVICE_ACTIVITY_ID | NUMBER | 38 | 0 | Activity ID | DW_CXF_ACTIVITY_F | ACTIVITY_ID | |
| CREATION_DATE | DATE | Creation Date | |||||
| CREATED_BY | VARCHAR2 | 64 | Created By | ||||
| LAST_UPDATE_DATE | DATE | Last Updated Date | |||||
| LAST_UPDATED_BY | VARCHAR2 | 64 | Last Updated By | ||||
| CREATION_TIMESTAMP | TIMESTAMP | Creation Timestamp | |||||
| LAST_UPDATE_TIMESTAMP | TIMESTAMP | Last Updated Timestamp | |||||
| ACTUAL_START_DATE | DATE | Actual Start Date | |||||
| ACTUAL_END_DATE | DATE | Actual End Date | |||||
| RESOLUTION_DUE_DATE | DATE | Resolution Due | |||||
| REQUESTED_DATE | DATE | Requested Date | |||||
| REQUESTED_DATE_START_DATE | DATE | Requested Date and Start Time | |||||
| REQUESTED_DATE_END_DATE | DATE | Requested Date and End Time | |||||
| SCHEDULED_DATE | DATE | Scheduled Date | |||||
| SCHEDULED_DATE_START_DATE | DATE | Scheduled Date and Start Time | |||||
| SCHEDULED_DATE_END_DATE | DATE | Scheduled Date and End Time | |||||
| BOOKED_DATE | DATE | Booked Date | |||||
| DELIVERY_WINDOW_START_DATE | DATE | Delivery Window Start Date | |||||
| DELIVERY_WINDOW_END_DATE | DATE | Delivery Window End Date | |||||
| ESTIMATED_START_DATE | DATE | Estimated Start Date | |||||
| ESTIMATED_END_DATE | DATE | Estimated End Date | |||||
| ACTUAL_START_TIMESTAMP | TIMESTAMP | Actual Start Date | |||||
| ACTUAL_END_TIMESTAMP | TIMESTAMP | Actual End Date | |||||
| RESOLUTION_DUE_TIMESTAMP | TIMESTAMP | Resolution Due | |||||
| REQUESTED_TIMESTAMP | TIMESTAMP | Requested Date | |||||
| REQUESTED_DATE_START_TIMESTAMP | TIMESTAMP | Requested Date and Start Time | |||||
| REQUESTED_DATE_END_TIMESTAMP | TIMESTAMP | Requested Date and End Time | |||||
| SCHEDULED_TIMESTAMP | TIMESTAMP | Scheduled Date | |||||
| SCHEDULED_DATE_START_TIMESTAMP | TIMESTAMP | Scheduled Date and Start Time | |||||
| SCHEDULED_DATE_END_TIMESTAMP | TIMESTAMP | Scheduled Date and End Time | |||||
| BOOKED_TIMESTAMP | TIMESTAMP | Booked Date | |||||
| DELIVERY_WINDOW_START_TIMESTAMP | TIMESTAMP | Delivery Window Start Date | |||||
| DELIVERY_WINDOW_END_TIMESTAMP | TIMESTAMP | Delivery Window End Date | |||||
| ESTIMATED_START_TIMESTAMP | TIMESTAMP | Estimated Start Date | |||||
| ESTIMATED_END_TIMESTAMP | TIMESTAMP | Estimated End Date | |||||
| LAST_UPDATE_SOURCE_CODE | VARCHAR2 | 32 | Last Updated by Source | DW_CXSR_SOURCE_CODE_D_TL | CODE | ||
| SOURCE_CODE | VARCHAR2 | 32 | Source | DW_CXSR_SOURCE_CODE_D_TL | CODE | ||
| OWNER_TYPE_CODE | VARCHAR2 | 32 | Owner Type | DW_CXSR_OWNER_TYPE_CODE_D_TL | CODE | ||
| STRIPE_CODE | VARCHAR2 | 32 | Stripe Code | DW_CXSR_STRIPE_CODE_D_TL | CODE | ||
| WORK_ORDER_STATUS_CATEGORY_CODE | VARCHAR2 | 32 | Status Category | DW_CXSR_WORK_ORDER_STATUS_CATEGORY_CODE_D_TL | CODE | ||
| WORK_ORDER_INTEGRATION_CODE | VARCHAR2 | 32 | Integration | DW_CXSR_WORK_ORDER_INTEGRATION_CODE_D_TL | CODE | ||
| WORK_ORDER_INTEGRATION_STATUS_CODE | VARCHAR2 | 32 | Work Order Integration Status Code | DW_CXSR_WORK_ORDER_INTEGRATION_STATUS_CODE_D_TL | CODE | ||
| WORK_ORDER_STATUS_CODE | VARCHAR2 | 128 | Status | DW_CXSR_WORK_ORDER_STATUS_CODE_D_TL | CODE | ||
| ACTIVE_FLAG | VARCHAR2 | 16 | Active flag | ||||
| REQUESTED_TIME_SLOT | VARCHAR2 | 64 | Requested Time Slot | ||||
| SCHEDULED_TIME_SLOT | VARCHAR2 | 64 | Scheduled Time Slot | ||||
| WORK_ORDER_NUMBER | VARCHAR2 | 32 | Reference Number | ||||
| TITLE | VARCHAR2 | 512 | Title | ||||
| WORK_ORDER_AREA | VARCHAR2 | 256 | Work Order Area | ||||
| DURATION | NUMBER | 38 | 0 | Estimated Duration | |||
| DELETED_FLAG | VARCHAR2 | 16 | DeletedFlag | ||||
| WORK_ORDER_RECORD_TYPE | VARCHAR2 | 64 | WoRecordType | ||||
| TIMEZONE_CODE | VARCHAR2 | 64 | Time Zone | ||||
| SERVICE_REQUEST_PRIMARY_CONTACT_PARTY_ID | NUMBER | 38 | 0 | The ongoing primary customer contact of the service request. | DW_CXS_CONTACT_D | CONTACT_ID | |
| SERVICE_REQUEST_ASSIGNEE_RESOURCE_PARTY_ID | NUMBER | 38 | 0 | The engineer (resource) who is assigned to work on the service request. | DW_CXS_RESOURCE_D | RESOURCE_ID | |
| SERVICE_REQUEST_QUEUE_ID | NUMBER | 38 | 0 | The queue ID the service request is assigned to. | DW_CXSR_QUEUES_D | QUEUE_ID | |
| SERVICE_REQUEST_CATEGORY_ID | NUMBER | 38 | 0 | Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. | DW_CXSR_CATEGORIES_D_TL | CATEGORY_ID | |
| SERVICE_REQUEST_INVENTORY_ITEM_ID | NUMBER | 38 | 0 | The inventory item that the service request is logged against. | DW_CXS_PRODUCT_D | INVENTORY_ITEM_ID | |
| SERVICE_REQUEST_INVENTORY_ORGANISATION_ID | NUMBER | 38 | 0 | The organization of the inventory item that the service request is logged against. | DW_CXS_PRODUCT_D | ORGANIZATION_ID | |
| SERVICE_REQUEST_PRODUCT_GROUP_ID | NUMBER | 38 | 0 | The product group that the product belongs in. | DW_CXS_PRODUCT_GROUP_D | PRODUCT_GROUP_ID | |
| SERVICE_REQUEST_PRODUCT_ID | NUMBER | 38 | 0 | it holds porduct item or porduct id details | DW_CXS_PRODUCT_D | INVENTORY_ITEM_ID | |
| SERVICE_REQUEST_ACCOUNT_PARTY_ID | NUMBER | 38 | 0 | Account ID | DW_CXS_SALES_ACCOUNT_D | SALES_ACCOUNT_ID | |
| SERVICE_REQUEST_PARTNER_ACCOUNT_PARTY_ID | NUMBER | 38 | 0 | Partner Account Party ID | DW_CXS_PARTNER_D | PARTNER_ID | |
| SERVICE_REQUEST_CREATED_BY_PARTY_ID | NUMBER | 38 | 0 | Created by Party ID | DW_CXS_RESOURCE_D | RESOURCE_ID | |
| SERVICE_REQUEST_LAST_UPDATED_BY_PARTY_ID | NUMBER | 38 | 0 | Last Updated by Party ID | DW_CXS_RESOURCE_D | RESOURCE_ID | |
| SERVICE_REQUEST_BUSINESS_UNIT_ORGANIZATION_ID | NUMBER | 38 | 0 | Stores the Business Unit Org Id of the service request. | DW_INTERNAL_ORG_D_TL | ORGANIZATION_ID | |
| SERVICE_REQUEST_REPORTED_BY_PARTY_ID | NUMBER | 38 | 0 | Reported by Party ID | DW_CXS_RESOURCE_D | RESOURCE_ID | |
| SERVICE_REQUEST_CHANNEL_ID | NUMBER | 38 | 0 | Channel ID | DW_CXSR_CHANNELS_D_TL | CHANNEL_ID | |
| SERVICE_REQUEST_INSTALLED_BASE_ASSET_ID | NUMBER | 38 | 0 | Installed Base Asset ID | DW_CXSR_INSTALLED_BASE_ASSETS_D_TL | ASSET_ID | |
| SERVICE_REQUEST_STATUS_CODE | VARCHAR2 | 64 | Lookup code that indicates the status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_CXSR_STATUS_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_STATUS_TYPE_CODE | VARCHAR2 | 64 | Lookup code the indicates the status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_CXSR_STATUS_TYPE_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_SEVERITY_CODE | VARCHAR2 | 64 | Lookup code that indicates the severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_CXSR_SEVERITY_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_INTERNAL_PRIORITY_CODE | VARCHAR2 | 64 | Lookup code that indicates the internal priority of the service request, such as HIGH, NORMAL, LOW. | DW_CXSR_INTERNAL_PRIORITY_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_PROBLEM_CODE | VARCHAR2 | 64 | Lookup code that indicates the identified problem of the service request, such as PRODUCT, USER, DOCS. | DW_CXSR_PROBLEM_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_RESOLUTION_CODE | VARCHAR2 | 64 | Lookup code that indicates the resolution of service request, such as SATISFIED, NOT_SATISFIED, RETURNED_PRODUCT, NEW_PURCHASE, UNKNOWN. | DW_CXSR_RESOLUTION_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_SOURCE_CODE | VARCHAR2 | 64 | Lookup code that indicates how the SR was entered into the system, such as AGENT_UI, CUSTOMER_UI, API. | DW_CXSR_SOURCE_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_CHANNEL_TYPE_CODE | VARCHAR2 | 64 | Lookup code that indicates the channel type. Examples: EMAIL, PHONE, FACEBOOK, TWITTER. | DW_CXSR_CHANNEL_TYPE_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_OWNER_TYPE_CODE | VARCHAR2 | 64 | Lookup code that indicates the type of owner who is receiving service for this service request, such as CUSTOMER or PARTNER. | DW_CXSR_OWNER_TYPE_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_STRIPE_CODE | VARCHAR2 | 64 | Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. | DW_CXSR_STRIPE_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_RESOLVE_OUTCOME_CODE | VARCHAR2 | 64 | Lookup code that indicates the outcome of a service request resolution, such as "solution provided", "unable to resolve", "customer abandoned". | DW_CXSR_RESOLVE_OUTCOME_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_OPEN_DATE | DATE | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. | |||||
| SERVICE_REQUEST_LAST_REOPEN_DATE | DATE | Last reopen date of the SR if SR was reopened. | |||||
| SERVICE_REQUEST_LAST_RESOLVED_DATE | DATE | Last resolved date of the SR if the SR has been resolved. | |||||
| SERVICE_REQUEST_CLOSED_DATE | DATE | Closed date of the SR if SR is closed. | |||||
| SERVICE_REQUEST_INITIAL_QUEUE_ASSIGN_DATE | DATE | The date and time the SR was first assigned to a Queue. This value is auto-generated. | |||||
| SERVICE_REQUEST_LAST_QUEUE_ASSIGN_DATE | DATE | The date and time the Queue assignment for the SR last changed. This value is auto-generated. | |||||
| SERVICE_REQUEST_INITIAL_RESOURCE_ASSIGN_DATE | DATE | The date and time the SR was first assigned to a Resource. This value is auto-generated. | |||||
| SERVICE_REQUEST_LAST_RESOURCE_ASSIGN_DATE | DATE | The date and time the Resource assignment for the SR last changed. This value is auto-generated. | |||||
| SERVICE_REQUEST_LAST_UPDATE_DATE | DATE | Migration Who Column: Defaults to LAST_UPDATE_DATE if null, or for migration, set to the date and time of the last update of the row. | |||||
| SERVICE_REQUEST_CRITICAL_FLAG | VARCHAR2 | 16 | Indicates whether the service request is critical (Y or N). | ||||
| SERVICE_REQUEST_TITLE | VARCHAR2 | 999 | A brief title of the service request. | ||||
| SERVICE_REQUEST_PROBLEM_DESCRIPTION | VARCHAR2 | 999 | Problem description/statement/steps to reproduce issue for the service request. | ||||
| SERVICE_REQUEST_RESOLVED_BY | VARCHAR2 | 256 | Indicates the user who resolved the service request. | ||||
| SERVICE_REQUEST_DELETED_FLAG | VARCHAR2 | 16 | Indicates whether the service request is logically deleted (Y or N). | ||||
| SERVICE_REQUEST_RESOLVE_DESCRIPTION | VARCHAR2 | 999 | Solution description, how the service request has been resolved. | ||||
| SERVICE_REQUEST_OPEN_TIMESTAMP | TIMESTAMP | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. | |||||
| SERVICE_REQUEST_LAST_REOPEN_TIMESTAMP | TIMESTAMP | Last reopen date of the SR if SR was reopened. | |||||
| SERVICE_REQUEST_LAST_RESOLVED_TIMESTAMP | TIMESTAMP | Last resolved date of the SR if the SR has been resolved. | |||||
| SERVICE_REQUEST_CLOSED_TIMESTAMP | TIMESTAMP | Closed date of the SR if SR is closed. | |||||
| SERVICE_REQUEST_INITIAL_QUEUE_ASSIGN_TIMESTAMP | TIMESTAMP | The date and time the SR was first assigned to a Queue. This value is auto-generated. | |||||
| SERVICE_REQUEST_LAST_QUEUE_ASSIGN_TIMESTAMP | TIMESTAMP | The date and time the Queue assignment for the SR last changed. This value is auto-generated. | |||||
| SERVICE_REQUEST_INITIAL_RESOURCE_ASSIGN_TIMESTAMP | TIMESTAMP | The date and time the SR was first assigned to a Resource. This value is auto-generated. | |||||
| SERVICE_REQUEST_LAST_RESOURCE_ASSIGN_TIMESTAMP | TIMESTAMP | The date and time the Resource assignment for the SR last changed. This value is auto-generated. | |||||
| SERVICE_REQUEST_LAST_TRANSFER_DATE | DATE | Indicates the date and time of the last transfer of the service request. | |||||
| SERVICE_REQUEST_LAST_TRANSFER_TIMESTAMP | TIMESTAMP | Indicates the date and time of the first transfer of the service request. | |||||
| SERVICE_REQUEST_FIRST_TRANSFER_DATE | DATE | Indicates the date and time of the first transfer of the service request. | |||||
| SERVICE_REQUEST_FIRST_TRANSFER_TIMESTAMP | TIMESTAMP | Indicates the date and time of the last transfer of the service request. | |||||
| SERVICE_REQUEST_LAST_TRANSFERRED_BY | VARCHAR2 | 256 | Indicates the user who last transferred the service request. | ||||
| SERVICE_REQUEST_TRANSFER_COUNT | NUMBER | 38 | 0 | Count showing how many times a service request has been transferred. | |||
| SERVICE_REQUEST_TRANSFER_FLAG | VARCHAR2 | 32 | derive logic from FAW (case when transfer_count > 0 then 'Y' else 'N' end) | ||||
| SERVICE_REQUEST_TRANSFER_NOTE | VARCHAR2 | 999 | This field contains information about transfer note. | ||||
| SERVICE_REQUEST_TRANSFER_REASON_CODE | VARCHAR2 | 64 | Lookup code that indicates the transfer reasonIncorrectly Routed, Owner Unavailable, Workload Balancing | DW_CXSR_TRANSFER_REASON_CODE_D_TL | CODE | ||
| SERVICE_REQUEST_LAST_UPDATE_TIMESTAMP | TIMESTAMP | Migration Who Column: Defaults to LAST_UPDATE_DATE if null, or for migration, set to the date and time of the last update of the row. | |||||
| SERVICE_REQUEST_NUMBER | VARCHAR2 | 64 | Auto-generated unique number with customizable format. | ||||
| SERVICE_REQUEST_CREATED_BY | VARCHAR2 | 256 | Migration Who Column: Defaults to CREATED_BY if null, or for migration, set to the user who created the row. | ||||
| SERVICE_REQUEST_CREATION_DATE | DATE | Indicates the date and time of the creation of the row. | |||||
| SERVICE_REQUEST_CREATION_TIMESTAMP | TIMESTAMP | Indicates the date and time of the creation of the row. | |||||
| SERVICE_REQUEST_LAST_UPDATED_BY | VARCHAR2 | 256 | Migration Who Column: Defaults to LAST_UPDATED_BY if null, or for migration, set to the user who last updated the row. |
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