# DW_HRSR_LIFECYCLE_EF (Preview)

This table requires activation of HR Help Desk functional area. Service Request Details

## Details

Module:

## Key Columns

LIFECYCLE_SERVICE_REQUEST_ID

## Columns

Columns
Name | Datatype | Length | Precision | Not Null | Comments | Referred Table | Referred Column
--- | --- | --- | --- | --- | --- | --- | ---
LIFECYCLE_SERVICE_REQUEST_ID | NUMBER | 38 | 0 | True | Audit Service Request ID |  |
SOURCE_RECORD_ID | VARCHAR2 | 256 |  |  | This column is for Oracle Internal use only. System Generated Unique Identifier |  |
SERVICE_REQUEST_ID | NUMBER | 38 | 0 |  | Service Request ID |  |
PRIMARY_CONTACT_PERSON_ID | NUMBER | 38 | 0 |  | Primary Contact Person ID |  |
OLD_ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 |  | previous engineer (resource) who is assigned to work on the service request. | DW_CXS_RESOURCE_D | RESOURCE_ID
NEW_ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 |  | current engineer (resource) who is assigned to work on the service request. | DW_CXS_RESOURCE_D | RESOURCE_ID
SERVICE_REQUEST_ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 |  | Assigned to Resource ID |  |
OLD_QUEUE_ID | NUMBER | 38 | 0 |  | previous queue ID the service request is assigned to. | DW_HRSR_QUEUE_D | QUEUE_ID
NEW_QUEUE_ID | NUMBER | 38 | 0 |  | current queue ID the service request is assigned to. | DW_HRSR_QUEUE_D | QUEUE_ID
SERVICE_REQUEST_QUEUE_ID | NUMBER | 38 | 0 |  | The queue ID the service request is assigned to. | DW_HRSR_QUEUE_D | QUEUE_ID
SERVICE_REQUEST_NUMBER | VARCHAR2 | 32 |  |  | Service Request Number |  |
OLD_STATUS_CODE | VARCHAR2 | 32 |  |  | Lookup code that indicates the previous status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_CODE_D_TL | CODE
NEW_STATUS_CODE | VARCHAR2 | 32 |  |  | Lookup code that indicates the current status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_CODE_D_TL | CODE
OLD_STATUS_TYPE_CODE | VARCHAR2 | 32 |  |  | Lookup code the indicates the previous status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_TYPE_CODE_D_TL | CODE
NEW_STATUS_TYPE_CODE | VARCHAR2 | 32 |  |  | Lookup code the indicates the current status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_TYPE_CODE_D_TL | CODE
OLD_SEVERITY_CODE | VARCHAR2 | 32 |  |  | Lookup code that indicates the previous severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_HRSR_SEVERITY_CODE_D_TL | CODE
NEW_SEVERITY_CODE | VARCHAR2 | 32 |  |  | Lookup code that indicates the current severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_HRSR_SEVERITY_CODE_D_TL | CODE
SERVICE_REQUEST_STRIPE_CODE | VARCHAR2 | 32 |  |  | Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. | DW_HRSR_STRIPE_CODE_D_TL | CODE
SERVICE_REQUEST_CREATION_DATE | DATE |  |  |  | Indicates the date of the creation of the row. |  |
AUDIT_START_DATE | DATE |  |  |  | Indicates the date of the audit start. |  |
AUDIT_END_DATE | DATE |  |  |  | Indicates the date of the audit end. |  |
SERVICE_REQUEST_CREATION_TIMESTAMP | TIMESTAMP |  |  |  | Indicates the date and time of the creation of the row. |  |
AUDIT_START_TIMESTAMP | TIMESTAMP |  |  |  | Indicates the date and time of the audit start. |  |
AUDIT_END_TIMESTAMP | TIMESTAMP |  |  |  | Indicates the date and time of the audit end. |  |
AUDIT_SEQUENCE_NUMBER | NUMBER | 38 | 0 |  | Audit sequence number |  |
AUDIT_DURATION_MILLISECOND | NUMBER | 38 | 0 |  | indicates the duration of audit in milliseconds |  |
LATEST_AUDIT_FLAG | VARCHAR2 | 16 |  |  | indicates the most recent audit record |  |
AUDIT_HISTORY_COMPLETE_FLAG | VARCHAR2 | 16 |  |  | indicates where audit history is complete for the service request |  |
STATUS_SEQUENCE_NUMBER | NUMBER | 38 | 0 |  | status sequence number |  |
STATUS_TYPE_SEQUENCE_NUMBER | NUMBER | 38 | 0 |  | status type sequence number |  |
SEVERITY_SEQUENCE_NUMBER | NUMBER | 38 | 0 |  | serverity sequence number |  |
ASSIGNEE_RESOURCE_SEQUENCE_NUMBER | NUMBER | 38 | 0 |  | resource sequence number |  |
QUEUE_SEQUENCE_NUMBER | NUMBER | 38 | 0 |  | queue sequence number |  |
REOPEN_EVENT_FLAG | VARCHAR2 | 16 |  |  | indicates whether service request was re-opened |  |
SERVICE_REQUEST_LAST_RESOLVED_DATE | DATE |  |  |  | Last resolved date of the SR if the SR has been resolved. |  |
SERVICE_REQUEST_CLOSED_DATE | DATE |  |  |  | Closed date of the SR if SR is closed. |  |
SERVICE_REQUEST_OPEN_DATE | DATE |  |  |  | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. |  |
SERVICE_REQUEST_LAST_RESOLVED_TIMESTAMP | TIMESTAMP |  |  |  | Last resolved date and time of the SR if the SR has been resolved. |  |
SERVICE_REQUEST_CLOSED_TIMESTAMP | TIMESTAMP |  |  |  | Closed date and time of the SR if SR is closed. |  |
SERVICE_REQUEST_OPEN_TIMESTAMP | TIMESTAMP |  |  |  | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. |  |
SERVICE_REQUEST_CATEGORY_ID | NUMBER | 38 | 0 |  | Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. | DW_HRSR_CATEGORY_D_TL | CATEGORY_ID
SERVICE_REQUEST_STATUS_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_CODE_D_TL | CODE
SERVICE_REQUEST_STATUS_TYPE_CODE | VARCHAR2 | 64 |  |  | Lookup code the indicates the status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_TYPE_CODE_D_TL | CODE
SERVICE_REQUEST_SEVERITY_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_HRSR_SEVERITY_CODE_D_TL | CODE
SERVICE_REQUEST_RESOLUTION_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the resolution of service request, such as SATISFIED, NOT_SATISFIED, RETURNED_PRODUCT, NEW_PURCHASE, UNKNOWN. | DW_HRSR_RESOLUTION_CODE_D_TL | CODE
SERVICE_REQUEST_CHANNEL_TYPE_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the channel type. Examples: EMAIL, PHONE, FACEBOOK, TWITTER. | DW_HRSR_CHANNEL_TYPE_CODE_D_TL | CODE
SERVICE_REQUEST_TRANSFER_REASON_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the transfer reasonIncorrectly Routed, Owner Unavailable, Workload Balancing | DW_HRSR_TRANSFER_REASON_CODE_D_TL | CODE
SERVICE_REQUEST_RESOLVE_OUTCOME_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the outcome of a service request resolution, such as "solution provided", "unable to resolve", "customer abandoned". | DW_HRSR_RESOLVE_OUTCOME_CODE_D_TL | CODE
SERVICE_REQUEST_DELETED_FLAG | VARCHAR2 | 16 |  |  | Indicates whether the service request is logically deleted. |  |
CREATION_TIMESTAMP | TIMESTAMP |  |  |  | Indicates the date and time of the creation of the row in life cycle table |  |
PRIMARY_CONTACT_PER_ASGN_NUM | VARCHAR2 | 64 |  |  | Person Contact Person Assignment Number |  |
ANCHOR_DATE | DATE |  |  |  | Creation Date |  |
ASSIGNMENT_ID | NUMBER | 38 | 0 |  | Assignment Identifier |  |
REPORTING_ESTABLISHMENT_ID | NUMBER | 38 | 0 |  | Workers Reporting Establishment Identifier | DW_REPORTING_EST_D | REPORTING_EST_ID
DEPARTMENT_ID | NUMBER | 38 | 0 |  | Workers Department Identifier | DW_DEPARTMENT_D | DEPARTMENT_ID
JOB_ID | NUMBER | 38 | 0 |  | Workers Job Identifier | DW_JOB_D | JOB_ID
LOCATION_ID | NUMBER | 38 | 0 |  | Workers Location Identifier | DW_WORKER_LOCATION_D | LOCATION_ID
POSITION_ID | NUMBER | 38 | 0 |  | Workers Position Identifier | DW_POSITION_D | POSITION_ID
GRADE_ID | NUMBER | 38 | 0 |  | Workers Grade Identifier | DW_PAY_GRADE_D | GRADE_ID
LEGAL_EMPLOYER_ID | NUMBER | 38 | 0 |  | Workers Legal Employer Identifier | DW_LEGAL_EMPLOYER_D | LEGAL_EMPLOYER_ID
BUSINESS_UNIT_ID | NUMBER | 38 | 0 |  | Workers Business Unit Identifier | DW_BUSINESS_UNIT_D | BUSINESS_UNIT_ID
PERIOD_OF_SERVICE_ID | NUMBER | 38 | 0 |  | Workers Period of Service Identifier | DW_SERVICE_PERIOD_D | PERIOD_OF_SERVICE_ID
PERSON_TYPE_ID | NUMBER | 38 | 0 |  | Workers Person Type Identifier | DW_PERSON_TYPE_D_TL | PERSON_TYPE_ID
ASSIGNMENT_STATUS_TYPE_ID | NUMBER | 38 | 0 |  | Workers Assignment Status Type Identifier | DW_ASSIGNMENT_STATUS_D_TL | ASSIGNMENT_STATUS_TYPE_ID
ASSIGNMENT_NUMBER | VARCHAR2 | 32 |  |  | Workers Assignment Number |  |
ASSIGNMENT_NAME | VARCHAR2 | 128 |  |  | Workers Assignment Name |  |
WORKER_TYPE | VARCHAR2 | 32 |  |  | Indicates type of records for worker- assignment or employment terms | DW_WORKER_TYPE_D_TL | WORKER_TYPE
WORKER_CATEGORY | VARCHAR2 | 32 |  |  | Workers category like Blue collar or Civil Servant etc | DW_WORKER_CATEGORY_D_TL | WORKER_CATEGORY
ASSIGNMENT_CATEGORY | VARCHAR2 | 32 |  |  | Workers assignment defined category. For example Full-Time Permanent or Part-Time Permanent | DW_ASSIGNMENT_CATEGORY_D_TL | ASSIGNMENT_CATEGORY
LEGISLATION_CODE | VARCHAR2 | 256 |  |  | Workers Legislation |  |
SEX | VARCHAR2 | 32 |  |  | Worker Sex |  |
ETHNICITY | VARCHAR2 | 32 |  |  | Worker Ethnicity |  |
PRIMARY_FLAG | VARCHAR2 | 32 |  |  | Represents workers overall Primary assignment |  |
PRIMARY_ASSIGNMENT_FLAG | VARCHAR2 | 32 |  |  | Workers Primary assignment Flag |  |
SYSTEM_PERSON_TYPE | VARCHAR2 | 32 |  |  | Workers Person Type in System |  |
PAY_SYSTEM_STATUS | VARCHAR2 | 32 |  |  | Workers Payroll status indicating whether the assignment is processed in payroll runs. |  |
PER_SYSTEM_STATUS | VARCHAR2 | 32 |  |  | Workers HR status used to determine how the assignment is processed |  |
FULL_PART_TIME_FLAG | VARCHAR2 | 32 |  |  | Workers Full Part Time Flag |  |
PERMANENT_TEMPORARY_FLAG | VARCHAR2 | 32 |  |  | Workers Permanent Temporary Flag |  |
SUPERVISOR_ASSIGNMENT_ID | NUMBER | 38 | 0 |  | Workers Line Manager Assignment Identifier | DW_PERSON_D | PERSON_ID
SUPERVISOR_ID | NUMBER | 38 | 0 |  | Workers Line Manager Person Identifier | DW_PERSON_D | PERSON_ID
HEADCOUNT | NUMBER |  |  |  | Workers Headcount Value |  |
FTE | NUMBER |  |  |  | Workers FTE Value |  |
AGE_IN_YEARS | NUMBER | 38 | 0 |  | Workers Age as of doc end Date in Years |  |
AGE_IN_MONTHS | NUMBER | 38 | 0 |  | Workers Age as of doc end Date in months |  |
TENURE_IN_YEARS | NUMBER | 38 | 0 |  | Workers Tenure as of doc end Date in years |  |
TENURE_IN_MONTHS | NUMBER | 38 | 0 |  | Workers Tenure as of doc end Date in Months |  |
BARGAINING_UNIT_CODE | VARCHAR2 | 32 |  |  | Bargaining Unit Code |  |
PROBATION_PERIOD | NUMBER |  |  |  | Duration of probation period |  |
PROBATION_UNIT | VARCHAR2 | 32 |  |  | Units of probation period duration |  |
FREQUENCY | VARCHAR2 | 32 |  |  | Frequency of normal working hours:week,month,year |  |
NORMAL_HOURS | NUMBER |  |  |  | Normal working hours |  |
CAL_MONTH_ID | NUMBER | 38 | 0 |  | Month identifier in YYYYQMM format. For example, 1979412. |  |
CAL_QUARTER_ID | NUMBER | 38 | 0 |  | Quarter identifier in YYYYQ format. For example, 19794. |  |
CAL_YEAR_ID | NUMBER | 38 | 0 |  | Year identifier in YYYY format. For example, 1979. |  |
AGE_IN_YEARS_ID | NUMBER | 38 | 0 |  | Age in Years of the Worker associated with the Assignment. Null stamped with default |  |
TENURE_IN_YEARS_ID | NUMBER | 38 | 0 |  | Tenure in Years of the Worker associated with the Assignment. Null stamped with default |  |
PRIMARY_WORK_RELATIONSHIP_FLAG | VARCHAR2 | 32 |  |  | Primary Work Relationship Flag |  |
WORK_AT_HOME | VARCHAR2 | 32 |  |  | Work At Home Flag |  |

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