Collections Strategies Duty

Code Name

OA4F_FIN_IEX_STRATEGIES_DUTY

Job Roles

This duty role is related to the following job roles:

• Collections Agent

• Collections Manager

Subject Areas

This duty role secures access to the following subject areas:

• Financials - Collections Strategies and Work Items

Business Questions

This duty role secures access to data that can answer the following business questions:

• Are any strategies running without any work items?

• How many accounts had a strategy reassigned due to score change?

• How many delinquent accounts have an active strategy?

• How many strategies were cancelled in the last 30/60/90 days?

• How many work items are due today and how many are overdue?

• What is the average number of days a strategy stays OPEN before closure?

• What is the score distribution across accounts with active strategies?

• What percentage of predelinquent accounts escalated to delinquent strategy?

• What percentage of predelinquent accounts escalated to delinquent strategy?

• Which collectors have the most open work items today?

• Which strategy templates are assigned most frequently?

• Which strategy templates have the highest work item completion rates?