Description
This subject area provides the ability to analyze collection strategies, assigned work items, work item progress, overdue backlog, and collector workload.
Business Questions
This subject area can answer the following business questions:
How have component-level scores changed over time for a given account?
How many accounts have a score below the strategy assignment threshold?
What are the component-level scores for each account (score explainability)?
What is the portfolio-wide average score trend over the past 12 months?
What is the score velocity and how quickly are scores changing across the portfolio?
What score band does each account fall into (High/Mid/Low risk)?
Which accounts have seen their score deteriorate (decrease) in the last 30 days?
Which accounts have seen their score improve in the last 30 days?
Which component is most commonly driving scores below the risk threshold?
Job Roles
The following job roles secure access to this subject area:
Duty Roles
The following duty roles secure access to this subject area:
Primary Navigation
Home > Advanced Collections
Time Reporting
This subject area supports analysis of customer collection scores, score components, and score history where score history records are available.
Time dimension is linked to Creation Date for Score and Score Components.
Transactional Grain
The grain of Scores is at each scoring event.
The grain of Score Component is per scoring component.
Special Considerations
None.